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Vincent
Universitas Prima Indonesia
Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

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The Effect Of Service Quality, Price And Store Environment On Customer Satisfaction At PT Benua Penta Global Medan Steven Huwinata; Vincent; Wenny Meliani
Jurnal Mantik Vol. 5 No. 1 (2021): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

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Abstract

The purpose of doing this research is to find out the reduced customer satisfaction at PT Benua Penta Global caused by Service Quality, Price and Store Environment. The theory to support the research is the theory according to experts related to Service Quality, Price and Store Environment. 18,000 customers are the population of this study and 99 customers will be the sample of this research which is obtained from the slovin formula and 30 customers outside the sample are used to perform the Valid test. The results showed that Service Quality, Price and Store Environment simultaneously and partially had a significant effect on Customer Satisfaction with a coefficient of determination of 24.3% and the remaining 75.
Effect of Occupational Safety and Health on Employee Work Productivity at PT. Kelompok Empat Puluh Veronica; Silvia Yunata; Vincent; Melinda Siregar
Jurnal Mantik Vol. 6 No. 3 (2022): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v6i3.3014

Abstract

Occupational health and safety are elements that can affect work productivity. This study aims to determine and analyze the effect of occupational safety and health on the work productivity of PT. Kelompok Empat Puluh. This type of research is explanatory research. Researchers took the population in this study as many as 40 people who work at the company. The sampling technique that will be used is to use a saturated sample where the entire population will be used as a research sample so that as many as 40 research samples are obtained. In this research, the distribution of questionnaires will be measured using a Likert scale. Data analysis used multiple linear regression analysis and coefficient of determination as well as simultaneous test and partial test. The results showed that either partially or simultaneously, occupational health and safety had a positive and significant effect on the sales of PT. Kelompok Empat Puluh. Based on the results of this study, the implications for management are to improve health and safety at work.
Co-Authors Silvia Yunata Siregar, Melinda Steven Huwinata Veronica Wenny Meliani