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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI PUSKESMAS CIBITUNG KABUPATEN SUKABUMI Engkus Engkus
Jurnal Governansi Vol 5 No 2 (2019): Jurnal Governansi Vol. 5 No. 2 Oktober 2019
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (630.83 KB) | DOI: 10.30997/jgs.v5i2.1956

Abstract

The main problem of Cibitung’s Community Health Center in Sukabumi Regency is the lack of service quality caused by human resources, facilities, and referrals that have not been optimal yet. The research aims to analyze the influence of service quality on patient satisfaction. The method of the research is the quantitative approach with associative method to analyze two variables, namely service quality and patient satisfaction. The results of the research indicate that the validity and reliability tests are valid and reliable with value of r table 0.195. The results of questionnaire data processing and the answers of respondents regarding service quality show the effective criteria 82.4%. The results of questionnaire data processing and the answers of respondents regarding patient satisfaction show the effective criteria 81.4%. The t test indicates that value of t > t table is obtained (11.955 > 1.988). It means that there is partially a significant influence of service quality on patient satisfaction, then Ho is rejected. The correlation analysis of R obtains 0.772, indicating that there is a strong relationship of service quality to patient satisfaction. The result of coefficient determination obtains R square score 0.596 or 59.6%, therefore the contribution percentage of service quality variable to patient satisfaction variable is 59.6%, included in the high effective criteria. The conclusion is that there is a strong influence of service quality on patient satisfaction in Cibitung’s Community Health Center of Sukabumi Regency.Keywords: Facilities, Patient Satisfaction, Service Quality.
IMPLEMENTASI KEBIJAKAN REVITALISASI PASAR TRADISIONAL Engkus Engkus
Jurnal Governansi Vol 7 No 2 (2021): Jurnal Governansi Volume 7 Nomor 2, Oktober 2021
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v7i2.4138

Abstract

The main problem in this research is the irregular condition of Bantar Gebang traditional market in Bekasi City. This study aims to determine how the implementation of the revitalization policy of Bantar Gebang traditional market in Bekasi city. By referring to the theory of Van Metter Van Horn (Winarno: 142) which has dimensions of indicators of basic measures and policy objectives, policy sources, communication between organizations and implementing activities, characteristics of implementing agencies, economic, social and political conditions, executor tendencies. This research uses qualitative methods with data collection techniques: observation, interviews and literature study. The results of the study reveal that the implementation of policies that have been implemented in Bantar Gebang, Bekasi City has not been optimal, so that it has an impact on chaotic market conditions, both traders selling less, and less buyers who shop so that it has an impact on market retribution income that is not optimal.Keywords: Policy implementation, traditional markets, revitalization.
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