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All Journal Jurnal Kebijakan Publik Jurnal Administrasi Publik : Public Administration Journal JURNAL GOVERNANSI Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Jurnal Manajemen Kreatif dan Inovasi
Ertien Rining Nawangsari
Universitas Pembangunan Nasional “Veteran” Jawa Timur
Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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The Level of Public Awareness of the Application of the Electronic Ticket System in Surabaya Ertien Rining Nawangsari; Koko Prasetya; Muhammad Arifin; Khusnul Khothimah; Rhea Ardhana
Jurnal Administrasi Publik (Public Administration Journal) Vol. 10 No. 2 (2020): Jurnal Administrasi Publik (Public Administration Journal), December
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v10i2.3531

Abstract

In Indonesia, currently there has been progress in the field of information technology. Along with the development of sophisticated and advanced technology, there are more and more demands of need. By utilizing the sophistication and advancement of existing technology, the government makes electronic-based policies, namely e-government. From the existence of this new electronic-based system, it makes easier to carry out the implementation of services carried out by the state apparatus to public. The objective of this study is to measure the level of public awareness of Surabaya people towards the application of the E-ticket system related to frequent violations. The scope of the study is the city of Surabaya. The problem is focused on the level of public awareness about the e-ticket system that has been running. In order to approach this problem, a theoretical reference from Soerjono Sukanto was used regarding public awareness. The data were collected through questionnaires spread across 31 districts in Surabaya and analyzed quantitatively with a descriptive approach. This study concludes that Surabaya people had awareness and knew a new system in ticketing, namely the electronic ticketing system, but for its application, many violations still occured. It is indicated by the percentage of 55% which is included in the fairly high category with a percentage of 70.5% regarding the existence the new system.
DYNAMIC GOVERNANCE PROGRAM REHABILITASI SOSIAL RUMAH TIDAK LAYAK HUNI Ardi Rodhita Setiawan; Ertien Rining Nawangsari
Jurnal Kebijakan Publik Vol 14, No 1 (2023)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v14i1.8176

Abstract

Rumah tidak layak huni saat ini menjadi salah satu masalah kemiskinan sehingga membutuhkan peningkatan kualitas untuk menjadi rumah layak huni. Pemerintah Kota Surabaya melalui Dinas Sosial dalam pemenuhan rumah layak huni menjalankan program rehabilitasi sosial Rutilahu untuk meningkatkan kesejahteraan masyarakat. Penelitian ini bertujuan untuk menganalisis program Rutilahu dalam perspektif dynamic governance melalui komponen kapabilitas dinamis di Dinas Sosial Kota Surabaya. Metode penelitian yang digunakan dalam penelitian ini adalah kualitatif dengan metode studi kasus yang bersifat deskriptif. Teknik pengumpulan data menggunakan observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa Dinas Sosial Kota Surabaya mengembangkan program Rutilahu dengan membuat inovasi e-Rutilahu dan mengintegrasikan dengan Padat Karya serta bekerjasama dengan perusahaan CSR, para pengembang, Baznas Kota Surabaya. Akan tetapi, dalam praktik-nya di lapangan, proses administrasi pada program Rutilahu masih dinilai rumit dibandingkan program rehabilitasi sosial milik swasta sehingga pelayanan administrasi perlu disederhanakan agar efektif. Selain itu, kendala-kendala mendasar dan kendala teknis seharusnya dapat menjadi bahan evaluasi yang dapat dipertimbangkan agar pelayanan program Rutilahu dapat lebih tepat sasaran dan maksimal.
ANALISIS KESENJANGAN UNTUK MENGUKUR KUALITAS PELAYANAN PADA MALL PELAYANAN PUBLIK (MPP) Annisa Firdausi Fikri; Ertien Rining Nawangsari
Jurnal Governansi Vol 9 No 1 (2023): Jurnal GOVERNANSI Volume 9 Nomor 1, April 2023
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i1.5534

Abstract

Bangkalan Regency is one of the regions in East Java that has a Public Service Mall (MPP). In 2018 basic services in Bangkalan are still not optimal, as an effort to improve service quality with MPP Bangkalan district. This study aims to measure service quality based on the service quality theory of Parasuraman, Zeithaml, and Berry with gap analysis 5 which is measuring the performance and expectations of service users, namely the community. The Servqual (Service Quality) model developed by Parasuraman, Zeithaml, and Berry, is the most widely used when measuring the quality of public services (B. Engdaw, 2022). The method used is descriptive quantitative using primary and secondary data with data collection techniques questionnaire, observation and documentation. The results showed that the service quality of MPP Bangkalan district was negative or not good because the average community expectation (public expectations) was greater than the performance (public perception) of MPP Bangkalan District with the highest gap on the responsiveness dimension (-0.01).
Strategi Branding Dan Digital Marketing Pada UMKM Untuk Membangun Identitas Brand Di Desa Nglebak Ayu Oktavianingrum; Dwi Nur Hidayati; Ertien Rining Nawangsari
Jurnal Manajemen Kreatif dan Inovasi Vol. 1 No. 2 (2023): April : Jurnal Manajemen Kreatif dan Inovasi
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmki-widyakarya.v1i2.791

Abstract

The development of the times and technology demands that many people be able to balance in the realm of work, such as UMKM. In its development, it is required to introduce and market its products more easily and modernly. This is what gave rise to the term "Digital Marketing", product marketing that utilizes the internet and other interactive technologies to connect dialogue between producers and consumers. The writer who does community service in Nglebak Village, Bareng District, Jombang Regency helps several UMKM in introducing what Digital Marketing is and how to get started. With the method of implementing UMKM socialization which invites a resource person in his field. Followed by assistance in creating brand identity and E-Commerce. It ends with the physical delivery of brand identity such as business cards, business stickers, etc to UMKM. It was concluded that UMKM in Nglebak Village, who previously did not know the importance of brand identity and Digital Marketing, can now understand the importance of a brand identity and Digital Marketing after following the stages of the community service implementation method carried out by the author.
Strategi Dinas Perikanan dalam Pengembangan Sentral UMKM Ikan Pindang Desa Brondong Kabupaten Lamongan Nurul Mey Syaroh; Ertien Rining Nawangsari
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 5 No 3 (2023): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v5i3.629

Abstract

This The purpose of this research is to describe the strategy of the Department of Fisheries in developing the central UMKM for boiled fish in Brondong Village, Lamongan Regency. In addition, this study aims to describe the successes and shortcomings of the Fisheries Service's strategy in developing boiled fish centers. This study used descriptive qualitative method. Researchers collected data, observations, interviews and documentation to obtain complete and detailed data. Subjects of this study were: (1)head of the Fisheries Service, (2) business development and quality development section, (3) actors and (4) buyers. The results of study using the SOAR model: 1)strengths aspect of pindang fish is that it is processed without using formalin, and the advantage is that pindangbrondong is fresh and tender when processed. 2)aspects of opportunities are carried out in terms of quality improvement, marketing, and branding. 3) aspect of aspiration conveyed by traders to Service regarding development, and traders conveying suggestions related to promotion. 4)aspect of result that is felt by traders is evidenced by increased income of traders, the PANDU SISKAMAYA and Pindang Hygienic innovations have been running smoothly, (UPI).
Strategi Branding Dan Digital Marketing Pada UMKM Untuk Membangun Identitas Brand Di Desa Nglebak Ayu Oktavianingrum; Dwi Nur Hidayati; Ertien Rining Nawangsari
Jurnal Manajemen Kreatif dan Inovasi Vol. 1 No. 2 (2023): April : Jurnal Manajemen Kreatif dan Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmki-widyakarya.v1i2.791

Abstract

The development of the times and technology demands that many people be able to balance in the realm of work, such as UMKM. In its development, it is required to introduce and market its products more easily and modernly. This is what gave rise to the term "Digital Marketing", product marketing that utilizes the internet and other interactive technologies to connect dialogue between producers and consumers. The writer who does community service in Nglebak Village, Bareng District, Jombang Regency helps several UMKM in introducing what Digital Marketing is and how to get started. With the method of implementing UMKM socialization which invites a resource person in his field. Followed by assistance in creating brand identity and E-Commerce. It ends with the physical delivery of brand identity such as business cards, business stickers, etc to UMKM. It was concluded that UMKM in Nglebak Village, who previously did not know the importance of brand identity and Digital Marketing, can now understand the importance of a brand identity and Digital Marketing after following the stages of the community service implementation method carried out by the author.
Co-Authors Annisa Firdausi Fikri Ardi Rodhita Setiawan Ayu Oktavianingrum Dwi Nur Hidayati Khusnul Khothimah Koko Prasetya Muhammad Arifin Nurul Mey Syaroh Rhea Ardhana