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All Journal IJID (International Journal on Informatics for Development) Heritage of Nusantara: International Journal of Religious Literature and Heritage
Mohammad Nabil Almunawar
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Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT

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CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction Muhammad Anshari; Mohammad Nabil Almunawar; Patrick Kim Cheng Low
IJID (International Journal on Informatics for Development) Vol. 1 No. 2 (2012): IJID December
Publisher : Faculty of Science and Technology, UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2125.865 KB) | DOI: 10.14421/ijid.2012.01201

Abstract

Customer Relationship Management (CRM) within healthcare organization can be viewed as a strategy to attract new customers and retaining them throughout their entire lifetime of relationships. At the same time, the advancement of Web technology known as Web 2.0 plays a significant part in the CRM transition which drives social change that impacts all institutions including business and healthcare organizations. This new paradigm has been named as Social CRM or CRM 2.0 because it is based on Web 2.0. We conducted survey to examine the features of CRM 2.0 in healthcare scenario to the customer in Brunei Darussalam.? We draw the conclusion that the CRM 2.0 in healthcare technologies has brought a possibility to extend the services of e-health by enabling patients, patient?s families, and community at large to participate more actively in the process of health education; it helps improve health literacy through empowerment, social networking process,? and online health educator. This paper is based on our works presented at ICID 2011.
Religious and Economic Contributions of Sayyid Hadhrami in Palembang During    the 18th – 21st Centuries Syukri, Ahmad; Mohammad Nabil Almunawar
Heritage of Nusantara: International Journal of Religious Literature and Heritage Vol. 13 No. 2 (2024): HERITAGE OF NUSANTARA
Publisher : Center for Research and Development of Religious Literature and Heritage

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31291/hn.v13i2.751

Abstract

As the oldest cosmopolitan city in Indonesia, Palembang has a diverse range of ethnic groups that interact on political, economic, and religious levels. Among these groups, the Sayyid Hadhrami community, descendants of the Prophet Muhammad who came from Hadramawt, South Yemen, actively preached Islam and engaged in trade in Palembang from the mid-18th century. While numerous studies have explored the Sayyid Hadrami's activities on the island of Java, few have focused on their role in Palembang. This article examines the political, economic, and religious of Sayyid Hadhrami in Palembang from the 18th to the 21st centuries. The study employs qualitative research using a historical approach. This study found that during the 18th – 19th centuries, the Sayyid Hadhrami served as clerics for Palembang propagators of Islam and intermediaries of Indian Ocean trade. Following the collapse of the Palembang sultanate in the 20th - 21st centuries, the Hadhrami community established their own religious regime. Central to their identity is their role in propagating Islam and their affiliation with the Tarekat Alawiyah, a Sufi Order originating from the Hadhrami Sayyids. Religious traditions in the Tarekat Alawiyah include Ziarah, Mawlid, and Haul. The Sayyid Hadhrami in Palembang Sucessfully transformed trade capital into religious capital to maintain their religious authority.
Co-Authors Ahmad Syukri Muhammad Anshari Patrick Kim Cheng Low