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All Journal Business Accounting Review Petra International journal of Business Studies (IJBS)
Evelyn Devina Teguh
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analisa Pengaruh Core Competencies Terhadap Keunggulan Bersaing dan Kinerja Perusahaan Teguh, Evelyn Devina
Business Accounting Review Vol 1, No 2 (2013): Business Accounting Review
Publisher : Business Accounting Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

Penelitian ini bertujuan untuk menguji pengaruh penerapan core competencies terhadap keunggulan bersaing dan kinerja perusahaan. Sampel yang digunakan dalam penelitian ini adalah perusahaan yang menerapkan core competencies di Surabaya. Hipotesis dalam penelitian ini diuji menggunakan analisa partial least square. Penerapan core competencies pada perusahaan di Surabaya menunjukkan adanya pengaruh terhadap keunggulan bersaing dan kinerja perusahaan. Penerapan core competencies ditentukan dengan adanya pembagian visi, kerjasama, dan pemberdayaan dalam perusahaan. Harga, kualitas, pengiriman yang dapat diandalkan, inovasi produk, dan time to market digunakan untuk mengukur keunggulan bersaing. Sedangkan kinerja perusahaan diukur melalui kinerja keuangan dan kinerja operasional.
Transformational Leadership in The Hotel Industry: A New Look at The Service-Profit-Chain Concept Teguh, Evelyn Devina; Devie, Devie; Wijaya, Serli
Petra International Journal of Business Studies Vol 3 No 2 (2020): DECEMBER 2020
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.3.2.98-109

Abstract

Employee engagement is essential to the Service-Profit-Chain concept as the factor to produce high quality service that would meet or exceed customer expectations. However, despite its suggested advantages, limited knowledge is known about what causes employee engagement. This study attempts to understand the Service-Profit-Chain concept more comprehensively, by encompassing transformational leadership as the preceding factor to employee engagement. It aimed to examine the role of transformational leadership in shaping employee engagement and service quality which lead to financial performance. The sample groups taken were among the star-rated hotels located in Surabaya, Indonesia. Each hotel was represented by three groups namely: hotel managers, staff, and hotel customers. The Partial Least Square-SEM method was applied to evaluate the hypothesized model. The results revealed that the effect of transformational leadership on financial performance is mediated by employee engagement. However, service quality cannot mediate the effect of transformational leadership on financial performance. It is interesting to note that Service-Profit-Chain has some limitations in practice, depending on the organization’s strategy. This study is among a few attempts to contribute to a better understanding of the Service-Profit-Chain concept application, with transformational leadership as the factor preceding employee engagement specifically in the hotel industry. It founds that the application of Service-Profit-Chain concept in the hotels have some constraints related to the business strategy that hotels select to penetrate the market.
Analisa Pengaruh Core Competencies Terhadap Keunggulan Bersaing dan Kinerja Perusahaan Evelyn Devina Teguh
Business Accounting Review Vol 1, No 2 (2013): Business Accounting Review
Publisher : Business Accounting Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (207.489 KB)

Abstract

Penelitian ini bertujuan untuk menguji pengaruh penerapan core competencies terhadap keunggulan bersaing dan kinerja perusahaan. Sampel yang digunakan dalam penelitian ini adalah perusahaan yang menerapkan core competencies di Surabaya. Hipotesis dalam penelitian ini diuji menggunakan analisa partial least square. Penerapan core competencies pada perusahaan di Surabaya menunjukkan adanya pengaruh terhadap keunggulan bersaing dan kinerja perusahaan. Penerapan core competencies ditentukan dengan adanya pembagian visi, kerjasama, dan pemberdayaan dalam perusahaan. Harga, kualitas, pengiriman yang dapat diandalkan, inovasi produk, dan time to market digunakan untuk mengukur keunggulan bersaing. Sedangkan kinerja perusahaan diukur melalui kinerja keuangan dan kinerja operasional.
Co-Authors Devie Devie Serli Wijaya