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All Journal Eksis: Jurnal Ilmiah Ekonomi dan Bisnis
Titin Agustin Nengsih
UIN Sulthan Thaha Saifuddin Jaambi
Economics, Econometrics & Finance

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Evaluasi Kualitas Pelayanan Bank Syariah Indonesia: Studi Empiris Pembayaran UKT di Jambi Titin Agustin Nengsih; Ahmad Syahrizal; Sellin Fidia Oktafiani
Eksis: Jurnal Ilmiah Ekonomi dan Bisnis Vol 12, No 2 (2021): November
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/eksis.v12i2.248

Abstract

Customer satisfaction is very important for a company engaged in banking services. To achieve customer satisfaction, it needs to pay attention to several factors, one of which is the quality of service. The purpose of this study is to find out the influence of the quality of service during the tuition fees at Bank Syariah Indonesia on the satisfaction of students of the Faculty of Economics and Islamic Business UIN STS Jambi. The research was conducted by distributing questionnaires to 344 customers who are students of FEBI UIN STS Jambi. Multiple regression analysis results in that all dimensions of service quality significantly affect customer satisfaction. These dimensions are variables of physical evidence, reliability, responsiveness, assurance, and empathy. The five variables were able to explain customer satisfaction by 74,1%.
Kesenjangan UMKM pada Pengelolaan Keuangan: Studi di Kota Jambi Titin Agustin Nengsih; Mohammad Orinaldi; Yudha Nurwahid
Eksis: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13, No 2 (2022): November
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/eksis.v13i2.299

Abstract

The Micro, Small and Medium Enterprises (MSME) sector plays a significant role in advancing Indonesia's economic development, which is founded on the idea of people's economic development. Even for tiny organizations, financial management analysis can have a significant impact on overall business success. However, the majority of small firms lack expertise of financial management, particularly financial management, and do not recognize the value of bookkeeping and documentation for maintaining business continuity. MSME entrepreneurs think that really putting financial management into practice is more crucial. Therefore, the goal of this study is to investigate the financial management practices used by SMEs. This study employs descriptive qualitative research techniques to conduct a field survey. The small and medium-sized businesses in Jambi City's Alam Barajo District are the focus of this study. ways for gathering data, including documentation, interviews, and observation. According to the survey's findings, there is still a lack of knowledge among MSME actors in Jambi City's Alam Barajo District regarding financial management. The actors in MSME organizations' ignorance is playing a bigger role in the implementation of this financial management. When it comes to financial management, MSME players are seen using financial management. The four theoretical indicators of financial management are control, recording, reporting, and budget use. The most typical method employed by MSME actors is budget tracking. Reporting and management metrics are infrequently employed by MSME owners.
Co-Authors Ahmad Syahrizal Mohammad Orinaldi Sellin Fidia Oktafiani Yudha Nurwahid