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All Journal RABIT: Jurnal Teknologi dan Sistem Informasi Univrab Jurnal SAINTIKOM (Jurnal Sains Manajemen Informatika dan Komputer)
Mohammad Badri
Universitas Islam Negeri Sumatera Utara
Computer Science & IT Engineering

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Analisis Tingkat Kepuasan Pelanggan Menggunakan Fuzzy Mamdani (Studi Kasus: Busrain Bakery) Ali Ikhwan; Mohammad Badri; Mega Andriani; Nurhadizah Saragih
Jurnal SAINTIKOM (Jurnal Sains Manajemen Informatika dan Komputer) Vol 18, No 2 (2019): AGUSTUS 2019
Publisher : PRPM STMIK TRIGUNA DHARMA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53513/jis.v18i2.153

Abstract

Ketatnya kondisi persaingan pasar mengharuskan setiap perusahaan berpacu supaya tetap eksis di pasar. Agar tetap dapat bertahan dalam persaingan pasar, perusahaan harus memperhatikan kepuasan pelanggan. Untuk mengukur kepuasan pelanggan, perusahaan senantiasa harus memperhatikan rasa makanan dan kualitas pelayanannya. Pengaruh rasa makanan dan kualitas pelayanan terhadap kepuasan pelanggan di Toko Busrain Bakery dianalisis menggunakan fuzzy Mamdani dengan bantuan software Matlab. Untuk mendapatkan output dilakukan beberapa tahapan dalam perancangan sistem yaitu: pembentukan himpunan fuzzy, aplikasi fungsi implikasi, komposisi aturan, dan defuzzifikasi. Hasil yang diperoleh dari input yang diberikan adalah rasa makanan dengan nilai 8 dan domain [6 10]. Artinya, variabel rasa makanan enak. Dari input kualitas pelayanan diperoleh nilai 7 dengan domain [3 7]. Artinya, variabel kualitas pelayanan cukup baik. Dari input yang diberikan diperoleh output tingkat kepuasan konsumen sebesar 85,96% yang berarti bahwa pelanggan puas dengan rasa makanan dan kualitas pelayanan yang diberikan oleh Toko Busrain Bakery.
IMPLEMENTASI AUGMENTED REALITY PADA MEDIA PENGENALAN PRODI SISTEM INFORMASI FST UINSU MEDAN Mohammad Badri; Ali Ikhwan; Raissa Amanda Putri
Rabit : Jurnal Teknologi dan Sistem Informasi Univrab Vol 7 No 2 (2022): Juli
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/rabit.v7i2.2412

Abstract

One of the study programs at the Faculty of Science and Technology (FST) UIN North Sumatra Medan is the Information Systems Study Program. During the Introduction to Academic and Student Culture (PBAK) or what is usually called the orientation period, the introduction of the campus environment in the form of facilities, buildings and rooms is not very clear because it only uses video either during live or online introductions like the current pandemic, so new students do not can find out in detail. Augmented Reality (AR) applications can be a solution to make recognition clearer than video. The method in the AR application used is Markerless Augmented Reality (User Defined Target). This application was built using the C# programming language and the Rapid Application Development development method. The purpose of research and making this application is to make it easier for users (new students) to get information about the campus environment. Users can easily view the existing facilities in the Information Systems Study Program, the layout of the IV UINSU Medan campus building and the FST UINSU Medan room plan directly from their smartphone anywhere and anytime without having to ask the officers around the campus. The information presented in this application is good, easy and smooth to use and testing gets good results.
Co-Authors Ali Ikhwan Mega Andriani Nurhadizah Saragih Raissa Amanda Putri