Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Jurnal Sains Sosio Humaniora
Resista Vikaliana
Program Studi, Manajemen Logistik, Fakultas Ilmu Sosial dan Manajemen, Institut Ilmu Sosial dan Manajemen STIAMI
Arts Humanities Education Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Antrian Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Biznet Home Di Branch Kelapa Gading Vicky Desna Adi Lelono; Resista Vikaliana
Jurnal Sains Sosio Humaniora Vol. 4 No. 2 (2020): Volume 4, Nomor 2, Desember 2020
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jssh.v4i2.11526

Abstract

The purpose of this research is to determine the effect of queue, service quality on customer satisfaction of Biznet Home in Kelapa Gading Branch partially and simultaneously. The population in this research is the customers of Biznet Home in the Jakarta Utara region. Total sample amount of this research is 32 respondents, which for the sampling here by using the Purposive Sampling technique. Data collected by using survey method with questionnaire instrument. For the data analysis method used by the researcher, is double regression analysis, t test (partial) and F test (simultaneous). From the result of this research shows that: (1) The effect of Queue positively affects the customer satisfaction, with tcount 3.912 > from ttable or 3.912>2.045 then H1 is accepted. (2) The Service Quality significantly affects the customer satisfaction, tcount 6.653 > from the ttable or 6.653 > 2.045 then H2 is accepted. From the result of those hypothesis test then the decision taken is simultaneously all of the independent variable has positive and significant effects on customer satisfaction.
Co-Authors Vicky Desna Adi Lelono