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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Dinamisia: Jurnal Pengabdian Kepada Masyarakat ARSY : Jurnal Aplikasi Riset kepada Masyarakat Jurnal Sosial dan Teknologi Jurnal Ekonomi KIAT Jurnal Ekonomi Jurnal Manajemen dan Bisnis
Syaefulloh
Universitas Islam Riau
Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Analisis Kualitas Pelayanan Dan Kepuasan Pasien Terhadap Rekomendasi Pelayanan Kesehatan Rawat Jalan Puskesmas di Kota Pekanbaru Syaefulloh
Jurnal Ekonomi KIAT Vol. 27 No. 1 (2016): Juni 2016
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/kiat.2016.vol26(1).3021

Abstract

Penelitian ini membahas hubungan antara kualitas pelayanan, kepuasan dan rekomendasi pasien rawat jalan di Pukesmas Kota pekanbaru. Secara lebih spesifik tujuan dari penelitian ini adalah 1. Untuk mengetahui pengaruh kualitas pelayanan terhadap tingkat kepuasan pasien rawat jalan di puskesmas kota Pekanbaru. 2. Untuk mengetahui pengaruh tingkat kepuasan pasien terhadap rekomendasi kepada pihak lain untuk memanpaatkan pelayanan kesehatan di puskesmas Kota Pekanbaru. Responden dalam penelitian ini sebanyak 155 orang dengan kriteria memiliki pendidikan minimal SMP dan lebih dari satu kali menjalani rawat jalan di Puskesmas Kota Pekanbaru.Penentuan sampel menggunakan purposive sampling. Penelitian ini menggunakan analisis Structural Equation Modeling (SEM) dengan aplikasi Software Analysis AMOS dan SPSS. Hasil penelitian menunjukan bahwa 1. Kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pasien rawat jalan di Puskesmas Kota Pekanbaru. 2. tujuan berpengaruh positif dan signifikan terhadap rekomendasi pihak lain agar memanfaatkan pelayanan kesehatan di Puskesmas Kota Pekanbaru. Hasil penelitian ini menunjukkan bahwa pihak manajemen yang ada di kota Pekanbaru khususnya untuk keandalan, daya tanggap, jaminan, dan empati tetap menjaga kelima dimensi tersebut memiliki pengaruh yang besar terhadap kepuasan dan rekomendasi yang memegang peranan penting. penting dalam hal pemasaran rawat jalan Puskesmas di Kota Pekanbaru. Implikasi praktis dari hasil penelitian ini adalah dapat digunakan sebagai acuan oleh pihak manajemen puskesmas untuk meningkatkan kinerja pelayanan rawat berdasarkan 31 indikatornya. This study discusses the relationship between service quality, satisfaction, and recommendations for outpatients at Puskesmas Kota Pekanbaru. More specifically, the objectives of this study are 1. To determine the effect of service quality on the satisfaction level of outpatients at the Pekanbaru City Health Center. 2. To determine the effect of the level of patient satisfaction on recommendations to other parties to take advantage of health services at the Pekanbaru City Health Center. Respondents in this study were 155 people with the criteria of having a minimum education of junior high school and undergoing outpatient treatment at the Pekanbaru City Health Center more than once. Determination of the sample using purposive sampling. This study uses Structural Equation Modeling (SEM) analysis with AMOS and SPSS applications. The results showed that 1. Quality of service had a positive and significant effect on outpatient satisfaction at the Pekanbaru City Health Center. 2. Patient satisfaction has a positive and significant effect on recommendations to other parties to take advantage of health services at the Pekanbaru City Health Center. The results of this study provide practical implications that the management of public health centers in the city of Pekanbaru, especially for outpatients, must emphasize more so that reliability, responsiveness, tangibles, assurance, and empathy are maintained because these five dimensions have a great influence on satisfaction and recommendations play a very important role. important in terms of marketing outpatient Puskesmas in Pekanbaru City. The practical implication of the results of this study is that it can be used as a reference by the management of the Puskesmas to improve the performance of the quality of outpatient services based on 31 indicators.
Pengaruh Sistem Informasi Akademik (SIKAD) dan Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Pada Universitas Islam Riau Yul Efnita; Syaefulloh; Suci Widana
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 2 (2021): DESEMBER: Jurnal Ilmiah Ekonomi dan Bisnis
Publisher : STEKOM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v14i2.478

Abstract

This reaserch was conducted at the Islamic University of Riau in the city Pekanbaru, researchers wanted to see how the level of student satisfaction with the academic information system (SIKAD) and the quality of services provided by the Islamic University of Riau on student satisfaction, especially in the 2018/2019 class, sample size was taken with slovin obtained 394 students from a total population of 27,733 students, while the respondents were 165 students who responded to the questionnaire from the google form, via student email. Along with the current COVID-19 pandemic which has occurred for more than a year until the time this research is conducted in 2021. The analytical tool used in the study is Smart PLS. 3, with evaluation of measurement model and evaluation of structural model. Based on this analysis, it was found that the academic information system (SIKAD) and service quality had an effect on student satisfaction of 93.1%. The test for the feasibility of the model used with the Normed Fit Index (NFI) of 0.841 means that the model that is owned is fit, is in the marginal fit category because it is at a critical value of 0.8 NFI 0.90. Path coefficients to see the magnitude of the effect of exogenous variables on endogenous variables, with the t-statistics method (bootstrapping) both variables have a positive and significant effect.
Analysis of Smart Website Satisfaction Level with Importance Performance Analysis Method Syaefulloh Syaefulloh; Asdelina Ritonga; Dian Putri Kriswayuni; Wari Fiyosa
Jurnal Ekonomi Vol. 11 No. 03 (2022): Jurnal Ekonomi, 2022 Periode Desember
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Riau Islamic University through SIMFOKOM (Information and Computing System), makes an application which is usually called Smart. Smart applications are web-based systems that are used for the online learning process, especially during the Covid-19 period. The purpose of this study was to determine the level of student satisfaction with the quality of the Smart website service. The quality of service used is the ServQual dimension. Sources of data used are primary data and secondary data. Primary data was obtained through a questionnaire. Secondary data is used to determine the sample. The sample used was selected randomly. Furthermore, it was analyzed using the consumer satisfaction index and importance performance analysis. The results showed that students were quite satisfied with the Smart website service. This is evidenced by the results of the average level of all indicators of 99.46%.
Socialization of Business and Islamic Accounting: Sosialisasi Bisnis dan Akuntansi Islam Hidayat Hidayat; Syaefulloh; Zulhelmy
Dinamisia : Jurnal Pengabdian Kepada Masyarakat Vol. 7 No. 4 (2023): Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/dinamisia.v7i4.15717

Abstract

The reality is that business and accounting practices still contain MaGhRib elements (Maysir, Gharar, and Riba). So that the business practices carried out are contrary to muamalah in Islam. For this reason, socialization was carried out to the people of Teluk Meranti Village about Business and Islamic Accounting. The writing method used is a qualitative approach with a descriptive-explanative model which intends to provide a detailed description of the implementation of Community Service (PkM) activities on Business and Accounting in Islam. From these activities, it is considered very good and useful for the community. Because, from the activities carried out, a lot of knowledge is obtained, such as business and accounting concepts in Islam. People are aware of the mistakes they have made so far. After participating in the socialization, they are committed to making changes, so that the business practices carried out gain profit, blessing and loss
Pembuatan Laporan Keuangan Usaha Sawit Pada Kelompok Petani Sawit Desa Rambah Hilir Kecamatan Rambah Kabupaten Rokan Hulu Dina Hidayat; Syaefulloh Syaefulloh; Dodi Okri Handoko; Fakhrul Isyraq Ramadhan; Fajrio Dwi Rahmalan
ARSY : Jurnal Aplikasi Riset kepada Masyarakat Vol. 6 No. 1 (2025): ARSY : Jurnal Aplikasi Riset kepada Masyarakat
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/arsy.v6i1.1287

Abstract

Laporan keuangan merupakan alat penting dalam mengelola dan mengukur kinerja usaha, termasuk usaha perkebunan sawit. Sebagai bagian dari usaha mikro, kecil dan menengah (UMKM), petani sawit di Desa Rambah Hilir, Kecamatan Rambah, Kabupaten Rokan Hulu, masih menghadapi kendala dalam penyusunan laporan keuangan. Pelatihan ini bertujuan untuk meningkatkan kemampuan petani dalam menyusun laporan keuangan. Metode yang digunakan dalam kegiatan ini adalah penyampaian materi mengenai konsep dasar akuntansi serta penyiapan laporan keuangan yang dimulai dari pencatatan transaksi hingga penyusunan laporan keuangan. Hasil kegiatan menunjukkan peningkatan pemahaman petani terhadap pembuatan laporan keuangan. Hal ini diharapkan dapat berkontribusi pada peningkatkan efisiensi usaha, perolehan akses pendanaan yang lebih luas, serta keberlanjutan usaha di masa yang akan datang
Pengaruh Persepsi Manfaat, Persepsi Kemudahan, dan Kepercayaan Terhadap Keputusan Penggunaan E-Wallet Dana Dompet Digital Pada Generasi Z di Kota Pekanbaru Nurwila Nurwila; Syaefulloh Syaefulloh
Jurnal Sosial Teknologi Vol. 6 No. 2 (2026): Jurnal Sosial dan Teknologi
Publisher : CV. Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsostech.v6i2.32694

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh persepsi manfaat, persepsi kemudahan, dan kepercayaan terhadap keputusan penggunaan e-wallet DANA pada Generasi Z di Kota Pekanbaru. Perkembangan teknologi finansial mendorong perubahan perilaku masyarakat dalam bertransaksi secara digital, khususnya di kalangan Generasi Z yang memiliki tingkat adaptasi tinggi terhadap inovasi teknologi. Namun, keputusan penggunaan e-wallet tidak hanya ditentukan oleh ketersediaan teknologi, melainkan juga oleh persepsi pengguna terhadap manfaat, kemudahan penggunaan, serta tingkat kepercayaan terhadap sistem yang digunakan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Sampel penelitian berjumlah 100 responden Generasi Z di Kota Pekanbaru yang pernah menggunakan e-wallet DANA, yang dipilih menggunakan teknik purposive sampling. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan analisis regresi linier berganda dengan bantuan perangkat lunak SPSS. Hasil penelitian menunjukkan bahwa persepsi manfaat, persepsi kemudahan, dan kepercayaan secara parsial maupun simultan berpengaruh positif dan signifikan terhadap keputusan penggunaan e-wallet DANA. Nilai koefisien determinasi (R²) sebesar 0,333 menunjukkan bahwa ketiga variabel independen mampu menjelaskan 33,3% variasi keputusan penggunaan, sementara sisanya dipengaruhi oleh faktor lain di luar model penelitian. Temuan ini menegaskan pentingnya peningkatan nilai manfaat, kemudahan antarmuka, serta keamanan dan keandalan sistem dalam mendorong adopsi e-wallet di kalangan Generasi Z.
Pengaruh Kualitas Produk dan Citra Merek terhadap Keputusan Pembelian Skincare Kahf dengan Kepercayaan Intervening Dimas Kamajaya Pasaribu; Syaefulloh Syaefulloh
MANABIS: Jurnal Manajemen dan Bisnis Vol. 5 No. 2 (2026): Juni 2026
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/manabis.v5i2.7555

Abstract

This study aims to analyze the effect of product quality and brand image on the purchase decisions of Kahf skincare products, with consumer trust as an intervening variable among students of the Faculty of Economics and Business at Universitas Islam Riau. This research employs a quantitative approach using a survey method through questionnaires distributed to active students who have used Kahf products. The research variables include product quality (X1), brand image (X2), consumer trust (Y), and purchase decision (Z). Data analysis was conducted using the Partial Least Squares - Structural Equation Modeling (PLS-SEM) method with the assistance of SmartPLS 4 software. The results indicate that product quality and brand image have a positive and significant effect on consumer trust and purchase decisions. Furthermore, consumer trust is found to mediate the relationship between product quality and brand image and purchase decisions. These findings are expected to contribute to the development of marketing knowledge, particularly in the context of young Muslim consumer behavior, and to serve as a consideration for companies in designing effective marketing strategies for men’s skincare products
Co-Authors Asdelina Ritonga Dian Putri Kriswayuni Dimas Kamajaya Pasaribu Fajrio Dwi Rahmalan Fakhrul Isyraq Ramadhan Handoko, Dodi Okri Hidayat Hidayat Hidayat, Dina Nurwila Nurwila Suci Widana Wari Fiyosa Yul Efnita Zulhelmy