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Sumiati Sumiati
Magister Ilmu Administrasi Bisnis, Fisip ULM Banjarmasin
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Pelayanan dan Lingkungan Kerja Fisik terhadap Kepuasan Pelanggan PDAM Muara Teweh Kabupaten Barito Utara Sumiati Sumiati; M. Noor Rasyidi; Hereyanto Hereyanto
JURNAL BISNIS DAN PEMBANGUNAN Vol 7, No 2 (2018): JULI 2018
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (586.48 KB) | DOI: 10.20527/jbp.v7i2.5721

Abstract

This study aimed to examine the effect of Quality Service (X1) and the Physical Environment (X2) of the Customer Satisfaction (Y) on taps Muara Teweh North Barito regency Samples taken as many as 65 customers selected by accidental sampling technique. Collecting data using questionnaires, while data analysis using SPSS. The test results prove the Quality Service (X1) a significant effect on customer satisfaction (Y) partially with great influence 60.7% and the Physical Environment (X2) not significant effect on customer satisfaction (Y) partially with great effect 8.7 %, while simultaneously Quality Service (X1) and the Physical Environment (X2) significantly affects customer satisfaction (Y) with the influence of 34.9% while the remaining 65.1% is influenced by other variables.  Keywords: Quality Service, Physical Environment, Customer Satisfaction.
Co-Authors Hereyanto Hereyanto M. Noor Rasyidi