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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Jurnal Akuntansi Indonesia Jurnal Simetris Prosiding SNATIF Jurnal Pseudocode E-Dimas: Jurnal Pengabdian kepada Masyarakat Sistemasi: Jurnal Sistem Informasi Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal DISPROTEK International Journal of Elementary Education EDUMATIC: Jurnal Pendidikan Informatika Jurnal SITECH : Sistem Informasi dan Teknologi Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Teknik Informatika (JUTIF) Journal of Information Technology Ampera Indonesian Journal of Technology, Informatics and Science (IJTIS) Journal of Software Engineering Ampera Jurnal UNITEK Devotion: Journal of Research and Community Service Indonesian Journal of Networking and Security - IJNS SPEED - Sentra Penelitian Engineering dan Edukasi Muria Jurnal Layanan Masyarakat Jurnal Nasional Teknik Elektro dan Teknologi Informasi Jurnal Locus Penelitian dan Pengabdian IC Tech: Majalah Ilmiah Jurnal Sistem Informasi dan Manajemen
Wiwit Agus Triyanto
Universitas Muria Kudus
Aerospace Engineering Humanities Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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Journal : IJCCS (Indonesian Journal of Computing and Cybernetics Systems)

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Sentiment Analysis Mobile JKN Reviews Using SMOTE Based LSTM Tamami, Ghufron; Triyanto, Wiwit Agus; Muzid, Syafiul
IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Vol 19, No 1 (2025): January
Publisher : IndoCEISS in colaboration with Universitas Gadjah Mada, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/ijccs.101910

Abstract

The JKN Mobile application plays an important role in providing easy and fast access to health services for JKN-KIS users. However, user reviews indicate dissatisfaction with several aspects of the application, such as login issues and OTP codes, which can affect the overall user experience. Another challenge faced is class imbalance in the review dataset, which can affect the performance of sentiment analysis. This study uses Long Short-Term Memory (LSTM) combined with Synthetic Minority Oversampling Technique (SMOTE) to address class imbalance. Review data was collected from Google Play Store and Kaggle, then preprocessed including lemmatization, tokenization, and padding. Model performance was evaluated using accuracy, precision, recall, and F1-score metrics. The results showed that LSTM with SMOTE achieved 88% accuracy, 90% precision, 88% recall, and 89% F1-score. SMOTE successfully improved performance in the minority class although there was a slight decrease in accuracy compared to the model without SMOTE. Word cloud visualization reveals positive sentiments regarding the ease of use of the application, while negative sentiments indicate areas that need improvement. This study emphasizes the importance of handling imbalanced datasets to produce more accurate sentiment analysis.
Co-Authors - Universitas Muria Kudus, Muhammad Arifin - Universitas Muria Kudus, Nanik Susanti A.A. Ketut Agung Cahyawan W Alif Catur Murti, Alif Catur Anastasya Latubessy Arif Setiawan Diana Laily Fithri Dimyati Utoyo Erlina Nofianti Fajar Nugraha Fakhriyyah, Anis Farid Noor Romadlon Ferianti, Lydya Ayu Fernando Candra Yulianto Fithri, Diana Layli H. Himawan Hartiningsih Hartiningsih Hasan Basri Hidayatullah, Muhamad Arzak Hutomo Rusdianto Ilyas, Muhamad Dwi Iskandar Iskandar Jamhari Jamhari Jayanti Putri Purwaningrum Khoiruz Zahro Latifah Nur Ahyani Maula, Ahmad Inzul Mochammad Imron Awalludin Muhammad Arifin Muzakkiy, Muhammad Nandalisa Lisa Fa’ati Rahmawati Nia Zuliyana, Nia Nisa, Nila Akhidatul Noor Latifah Nurhaliza, Maulin Pambudi, Satrio Pramita, Alvina Gusti Pratomo Setiaji Pratomo Setiaji Putri, Rizka Ferbriliana R Rhoedy Setiawan Ramandani, Fitri Ratna Wijayani, Dianing Retno Tri Handayani Riawan Yudi Purwoko Ridwan, Muhammad Eldo Semit, Danial Setiawan, Faris Apri Sonia Shekha Anggriani Sri Septiana, Deyana Fitri Suku Rahayu, Sri Intan Supriyono Supriyono Syafiul Muzid Tamami, Ghufron Teguh Prasetyo Vincent Suhartono Wardhani, Indah Kusuma Yudie Irawan Yuniarsi Rahayu Zahra, Fatimah Az Zuliyati Zuliyati Zuliyati Zuliyati