Anita Kamajaya
Universitas Negeri Padang

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HUBUNGAN PERSEPSI BEBAN KERJA DENGAN BURNOUT PADA FRONT LINER BCA PROVINSI SUMATERA BARAT Anita Kamajaya
Jurnal Riset Psikologi Vol 2018, No 3 (2018): Periode Wisuda September 208
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jrp.v2018i3.3963

Abstract

Abstract: Relationship job demand perception with burnout to frontliner BCA West Sumatra Province. This study is a quantitative correlational study method which aimed to describe the relationship job deman perception with burnout to front liner BCA west sumatra province. Research subject totaling 60 people were taken using total sampling technique. The data collection tool used a scale that developed aspects of burnout from Maslach (2003) which consist of 22 items and aspects of job demand perception from Dewi (2013) which consist of 56 items. The data were processed using statistical technique of corelation product moment. The results of this research with value rxy of 0.59 with p=0.000 (p<0.01). it showed there was positive relationship between job demand perception with burnout to the front liner of BCA Bank in the West Sumatera ProvinceKeyword: Job demand perception, burnout, front liner of BCA Bank.Abstrak: Hubungan Persepsi Beban Kerja dengan Burnout pada Front Liner BCA Provinsi Sumatera Barat. Penelitian ini bertujuan untuk mendeskripsikan hubungan persepsi pada beban kerja dengan burnout pada front liner Bank BCA di Provinsi Sumatera Barat. Desain penelitian ini menggunakan desain kuantitatif korelasional. Subjek dalam penelitian yaitu 60 orang melalui teknik total sampling. Alat pengumpulan data menggunakan skala dari aspek burnout Maslach (2003) terdiri dari 22 aitem dan aspek persepsi beban kerja dari Dewi (2013) yang terdiri dari 56 aitem. Data diolah dengan teknik korelasi product moment. Hasil penelitian rxy sebesar 0.59, p=0.000(p<0.01) menunjukkan bahwa terdapat hubungan positif antara persepsi pada beban kerja dengan burnout pada front liner Bank BCA di Provinsi Sumatera Barat.Kata kunci : Persepsi pada beban kerja, burnout, front liner Bank BCA