Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Kesehatan Masyarakat MASALIQ: Jurnal Pendidikan dan Sains
Rizka Nur Fitriana
Unknown Affiliation
Religion Education Public Health Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
ANALISIS PERBEDAAN PERSEPSI PASIEN UMUM DAN BPJS TERHADAP TINGKAT RESPONSIVENESS PELAYANAN RAWAT JALAN DI RUMAH SAKIT UMUM DAERAH TUGUREJO SEMARANG Rizka Nur Fitriana; Chriswardani Suryawati; Eka Yunila Fatmasari
Jurnal Kesehatan Masyarakat (Undip) Vol 6, No 5 (2018): SEPTEMBER
Publisher : Fakultas Kesehatan Masyarakat Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (237.181 KB) | DOI: 10.14710/jkm.v6i5.21997

Abstract

Responsiveness is a non-medical dimension that relates with how to treat someone and how the person's environmental conditions are treated that become one of the purposes of the Health System. The purpose of this study is to know the differences in the perceptions between general and BPJS patients towards the responsiveness level of outpatient services at Tugurejo Regional General Hospital. This study uses descriptive analytic method with cross sectional approach. The samples of this study are 160 respondents. Data analysis included univariate analysis by presenting the tables of frequency distribution and crosstab also bivariate analysis using Mann-Whitney difference test. Univariate results showed that the responsiveness level of outpatient services in terms from seven dimensions of responsiveness between general patients is more responsive than BPJS patients. Crosstab results show that female respondents and highly educated tend to assess the lack of responsiveness of the services provided. The results of bivariate analysis showed that there are significant differences between general patient responsiveness and BPJS patients responsiveness. The dimensions of responsiveness that have the differences between general and BPJS patients are the dimensions of staff friendliness, patient involvement, clarity of information and choice towards service providers. Dimensions that are considered not good are the waiting time dimension and dimensions that are both considered good are the dimensions of patient comfort and patient confidentiality. Tugurejo Regional General Hospital is expected to strive to improve health services to be more responsive services so it can fill society’s expectations and improve the patient satisfaction.
Systematic Literature Review tentang Transformasi Digital, Kesiapan Adopsi Artificial Intelligence, dan Produktivitas Kerja Pegawai Rizka Nur Fitriana; Dewi Purnamawati
MASALIQ Vol 6 No 4 (2026): JULI
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/masaliq.v6i4.11118

Abstract

Although digital transformation and the adoption of Artificial Intelligence (AI) have the potential to improve employee productivity, their implementation continues to face organizational resistance, limited human resource readiness, and the risk of dependence on AI, which may weaken critical thinking skills. This study aimed to synthesize empirical evidence regarding the effects of digital transformation and AI adoption readiness on employee productivity and identify research gaps relevant to the context of the Direktorat Produksi dan Distribusi Farmasi. The study employed a Systematic Literature Review (SLR) method based on the PRISMA 2020 guidelines. Articles were retrieved from Scopus, ScienceDirect, PubMed, Google Scholar, and Garuda and subsequently selected according to predetermined inclusion criteria. A total of 20 articles were analyzed using narrative synthesis through the stages of comparison, grouping, and integration of findings. The results showed that AI implementation consistently contributed to increased employee productivity, including accelerating document retrieval processes by up to 60% and increasing job satisfaction by 51%. However, excessive dependence on AI was negatively correlated with critical thinking skills. The success of AI implementation was also determined by human resource readiness, technology acceptance, an inclusive organizational culture, and ethical governance. These findings confirm that the use of AI can improve organizational productivity when supported by the digital capabilities of human resources and adequate governance. This study contributes to the development of research on digital transformation and AI adoption readiness and provides practical implications for the Direktorat Produksi dan Distribusi Farmasi and other public-sector organizations to strengthen digital competencies, organizational readiness, and ethical AI adoption policies.
Co-Authors Dewi Purnamawati Eka Yunila Fatmasari