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Marpaung Jonnes M Rio
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Economics, Econometrics & Finance

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ANALISIS PENERAPAN TOTAL QUALITY SERVICE (TQS) TERHADAP CUSTOMER SATISFACTION PADA HOTEL PESONNA CABANG PEKANBARU Ayu Setyaning Ajeng; Marpaung Jonnes M Rio; Paramita Anggia
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi Vol 8, No 2 (2021): (Juli - Desember)
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi

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The acquisition of the Pesonna hotel consumer satisfaction index shows that the index in Pekanbaru City is the lowest compared to other cities in Indonesia. In operational studies, the application of total quality service needs to be supported by the capabilities and services of employees in achieving the success of the hospitality service industry sector to satisfy consumers. This study aims to analyze the effect of implementing total quality service on customer satisfaction at Hotel Pesonna Pekanbaru Branch. The population in this study were all consumers who visited the Pesonna Hotel Pekanbaru Branch. The sample in this study was taken using a purposive sampling technique with a total of 100 people. The primary data in this study were obtained from distributing questionnaires. Data analysis used simple linear regression. The results showed that the majority of consumer assessments of the total quality service provided by Hotel Pesonna belonged to the high category. Most customer satisfaction belongs to the satisfied category. In addition, based on regression analysis, it was found that there was a strong and significant positive effect of the application of total quality service (TQS) on customer satisfaction at Pesonna Hotel Pekanbaru Branch.Keywords: Total Quality Service, Customer Satisfaction, Pesonna Hotel
PENGARUH PROGRAM KESELAMATAN DAN KESEHATAN KERJA (K3) TERHADAP PRODUKTIVITAS KERJA MELALUI KEDISIPLINAN SEBAGAI VARIABEL INTERVENING PT. PRIMA YUDHA SARI PERAWANG RIAU Riansyah Regi Nanda; Samsir Samsir; Marpaung Jonnes M Rio
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi Vol 9, No 2 (2022): (Juli - Desember)
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi

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The company is an organization that brings together people who are commonly referredto as employees or employees to carry out household activities for the company'sproduction. Almost all companies have the goal of maximizing profits and value for thecompany, and also to improve the welfare of owners and employees. Productivity is themain indicator for the progress of a company, so increasing productivity in all parts ofthe system is a way to increase the company's economic growth rate. This study aims toanalyze the effect of occupational safety and health programs on employee productivitythrough discipline as an intervening variable at PT. Prima Yudha Sari Perawang Riau.this research was conducted at PT. Prima Yudha Sari Perawang Riau which is located onJl. DT. Srimaraja Km. 6 - Perawang, Tualang District, Siak Regency. With 30 permanentemployees, and 80 Manpower Supporting employees, the total population is 110 byAccidental Sampling (random sampling) and using the slovin formula. So, the samples inthis study were 86 people. The data analysis technique used Partial Least Square (PLS)analysis. Based on the results of the analysis, it was found that the Occupational Safetyand Health Program had a significant positive effect on Work Productivity, WorkDiscipline had a significant positive effect on Work Productivity, the Occupational Safetyand Health Program had a significant positive effect on Work Discipline, and theOccupational Health and Safety Program had a significant positive effect on WorkProductivity. through Work Discipline as an intervening variable Keywords : Occupational Safety and Health Program (P3K), Discipline, WorkProductivity
OPTIMALISASI PELAKSANAAN PROYEK PEMBANGUNAN JALAN TOL MENGGUNAKAN METODE CRITICAL PATH METHOD (CPM) PT. HUTAMA KARYA (Studi Kasus Jalan Tol Pekanbaru-Padang Seksi 2 STA 55+225 s.d 59+250) Sihombing Hotmario Asi; Samsir Samsir; Marpaung Jonnes M Rio
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi Vol 9, No 2 (2022): (Juli - Desember)
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi

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Abstract

Project development planning certainly requires proper analysis and inaccordance with the desired needs. This activity is very necessary because itmeasures how much it will cost and how much it costs to build the project. Roadconstruction in Indonesia is currently growing rapidly, especially in the currentera. The success or failure of the implementation of road construction projects isoften due to the lack of planned project activities and ineffective control so thatproject activities are not efficient. Optimization of development time aims toprevent project delays and minimize costs and accelerate development projectactivities. In the toll road construction project the Pekanbaru Padang Toll roadconstruction work in section 2 STA 55+225 to 59+250 using the CPM methodthere is a critical path where the work activities are land acquisition work,construction work for kit and warehouse directors, foundation work, column work, Stressing girder work, slab work, asphalt coating work, other work and finishingwork. The scheduled duration of the project is 385 days, but after being evaluatedand analyzed by the CPM method, the project can be completed within 374 days.This means that the project can be done 11 days earlier than the specifiedschedule. Keywords: Project Management, Scheduling Optimization, CPM
Co-Authors Ayu Setyaning Ajeng Paramita Anggia Riansyah Regi Nanda Samsir Samsir Sihombing Hotmario Asi