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All Journal Publikauma : Jurnal Administrasi Publik Universitas Medan Area
Elisatul Rochmah
Universitas Negeri Surabaya
Social Sciences

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Pengaruh Kualitas Pelayanan Publik Dan Fasilitas Pelayanan Terhadap Kepuasan Masyarakat Elisatul Rochmah; Brillian Rosy
Publikauma : Jurnal Administrasi Publik Universitas Medan Area Vol 10, No 1 (2022): PUBLIKAUMA, JUNI 2022
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/publika.v10i1.7278

Abstract

The purpose of this paper is to find out the effect of the quality of public services and facilities on the satisfaction of the people of the Deket sub-district in recording E-KTP. This study uses a descriptive method through a quantitative approach technique. Sampling using non-probability purposive sampling technique. The number of samples is 35 respondents. The distributed of questionnaire was carried out to collect research daya, with closed questionnaire questions.The results instrument uses multiple linear resgression, coefficient of determination, t-test and F-test. From the results of this study, it can be concluded that the quality of public services and service facilities has a positive and significant effect on community satisfaction. Based on the results of the study, it is expected that the employees of the Deket District office can improve the quality of public services and increase the use of service facilities to be effective in order to increase the satisfaction of the people of Deket District in the E-KTP service.
Co-Authors Brillian Rosy