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All Journal Jurnal Kesehatan Medika Saintika Viva Medika: Jurnal Kesehatan, Kebidanan dan Keperawatan
Erwin Gidion Kristanto
Universitas Sam Ratulangi
Health Professions Medicine & Pharmacology Nursing Public Health Other

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DAMPAK PANDEMI COVID-19 PADA PELAYANAN KESEHATAN IBU DAN ANAK DI RUMAH SAKIT UMUM PERMATA BUNDA MANADO Stella Rasu; Erwin Gidion Kristanto; Ora Et Labora Immanuel Palandeng
Jurnal Kesehatan Medika Saintika Vol 13, No 1 (2022): Juni 2022
Publisher : Stikes Syedza Saintika Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30633/jkms.v13i1.1127

Abstract

COVID-19 telah menyebar ke seluruh dunia. Pandemi COVID-19 telah berdampak pada penurunan pasien di fasilitas kesehatan dan mempengaruhi Pelayanan Kesehatan Ibu dan Anak. Tujuan penelitian ini untuk menganalisis jumlah kunjungan sebelum dan saat pandemi COVID-19 dan hambatan pada pelayanan kesehatan ibu dan anak di Rumah Sakit Umum Permata Bunda Manado. Penelitian ini menggunakan metode campuran (Mix Method). Metode kuantitatif untuk menganalisis jumlah kunjungan Antenatal Care (ANC), Intranatal Care (INC), dan Postnatal Care (PNC)  pada Pelayanan Kesehatan Ibu dan Anak. Metode kualitatif untuk menganalisis hambatan pada Pelayanan Kesehatan Ibu dan Anak di RSU Permata Bunda Manado. Hasil penelitian menunjukkan penurunan kunjungan sebesar 15.54% (ANC), 3.76% (INC), 9.90% (PNC). Terdapat perbedaan yang signifikan jumlah kunjungan ANC (p = 0.001) dan PNC (p = 0.017) sebelum dan saat pandemi COVID-19, sedangkan pada INC (p = 0.572) tidak terdapat perbedaan yang signifikan sebelum dan saat pandemi COVID-19. Hambatan pada Pelayanan Kesehatan Ibu dan Anak di RSU Permata Bunda Manado yaitu adanya rasa takut, prosedur yang sulit, fasilitas belum memadai, interaksi dengan orang lain dibatasi, dan biaya meningkat. Kesimpulan penelitian ini yaitu pandemi COVID-19 berdampak pada Pelayanan Kesehatan Ibu dan Anak di RSU Permata Bunda Manado dari segi jumlah kunjungan dan terjadi hambatan dalam pelayanan.     
The Relationship Between Service Quality and Patient Satisfaction in RSGM-P UNSRAT Outpatient Unit Jean Siska Roma Tairas; Greta Jane Pauline Wahongan; Erwin Gidion Kristanto
Viva Medika Vol 17 No 3 (2024)
Publisher : LPPM Universitas Harapan Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35960/vm.v17i3.1752

Abstract

  High-quality healthcare services are crucial for ensuring safety, accessibility, and effectiveness, which ultimately enhance patient satisfaction and support hospital accreditation. This research sought to examine the connection between service quality and patient satisfaction in the Outpatient Unit of RSGM-P UNSRAT. A quantitative cross-sectional design was applied from January to September 2024. The population included patients receiving treatment at RSGM-P UNSRAT, with a sample of 200 patients selected through purposive sampling based on inclusion criteria such as being ≥18 years old and having received at least one treatment. Data were collected by using questionnaire and analysis through univariate, bivariate, and multivariate techniques. The univariate analysis indicated that over 50% of patients were satisfied with the service quality. Bivariate analysis showed significant associations between patient satisfaction and all five service quality dimensions—reliability, Tangibles, assurance, responsiveness, and empathy (p<0.05). Multivariate analysis revealed that assurance was the most dominant factor influencing satisfaction, with an odds ratio of 5.334. The study concludes that service quality is significantly related to patient satisfaction, with assurance being the most influential factor. It recommends regular patient satisfaction surveys to identify improvement areas and suggests further research into other factors affecting service quality.
Co-Authors Greta Jane Pauline Wahongan Jean Siska Roma Tairas Ora Et Labora Immanuel Palandeng Stella Rasu