Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Sains Sosio Humaniora
Suparno Suparno
Universitas Ibnu Sina, Batam, Indonesia
Arts Humanities Education Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Tingkat Suku Bunga, Kualitas Pelayanan, dan Kualitas Produk Terhadap Kepuasan Nasabah Bank Perkreditan Rakyat Central Kepri Suparwi Suparwi; Suparno Suparno; Hendri Herman
Jurnal Sains Sosio Humaniora Vol. 6 No. 1 (2022): Volume 6, Nomor 1, Juni 2022
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jssh.v6i1.19503

Abstract

This research aims to obtain information about the relationship between free variables, namely Interest Rates (X1), Service Quality (X2), and Product Quality (X3) with bound variables, namely Customer Satisfaction (Y) at the Central Kepri People's Credit Bank, both individually and together. The population of this study was all customers at the Central Kepri People's Credit Bank in January amounting to 400 respondents. In this study, there was no classification of customer differences based on type or group status, the two types of customers had the same treatment. Samples were taken using accidental techniques. Using the Slovin formula obtained a sample of 80 people. The results showed that there was a significant positive influence of Interest Rate (X1), Quality of Service (X2), and Product Quality (X3) on Customer Satisfaction (Y) as indicated by the calculated Fhitung value of 77,336. This value is much smaller than the calculated F value at the alpha significance level of 0.05 which is 2.72, or F = 77,336 < 2.72. The pattern of the relationship of the three variables expressed by the double regression equation = 2.928 + 0.314X1 + 0.418X2 + 0.309X3. If calculated per variable, then the variable that has the most influence is the accuracy variable, which has a coefficient of determination of 41.8%. This means that service quality is the factor that most affects Customer Satisfaction.
Co-Authors Suparwi Suparwi