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All Journal JURNAL MANAJEMEN BISNIS
Muhammad Syafi'i A. Basalamah
Departement of Management, Universitas Muslim Indonesia
Economics, Econometrics & Finance

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Performance Measurement Through Balanced Scorecard Approach Lukman Chalid; Darwis Lannai; Muhammad Syafi'i A. Basalamah
Jurnal Manajemen Bisnis Vol. 8 No. 2 (2021): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, Fakultas Ekonomi dan Bisnis, Universitas Muslim Indonesia

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Abstract

The purpose of this research is to assess the performance of health centers using the Balanced Scorecard (BSC) framework from four perspectives: the customer perspective, the internal process perspective, the learning and growth perspective, and the financial perspective. The BSC application is intended to measure organizational performance from a variety of perspectives, not just financial ones; there must be a balance of financial and non-financial perspectives. This means that BSC is a strategic approach to evaluating an organization's performance that balances the interests of various stakeholders by balancing short- and long-term objectives.
Co-Authors Chalid, Lukman Darwis Lannai