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All Journal JuSiTik : Jurnal Sistem dan Teknologi Informasi Komunikasi
Rika Kharlina Ekawati
Universitas MDP
Computer Science & IT Other

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Manajemen Hubungan Pelanggan Pada PT. Sejahtera Palembang Furindo Berbasis Website Dwi Rana Afkar Futhna; Rika Kharlina Ekawati
JuSiTik : Jurnal Sistem dan Teknologi Informasi Komunikasi Vol. 4 No. 2 (2021): Jurnal Sistem dan Teknologi Informasi Komunikasi
Publisher : Universitas Katolik Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32524/jusitik.v4i2.503

Abstract

PT. Sejahtera Palembang Furindo is a company engaged in the distribution of office furniture products. This company serves all customers, both individuals and stores. In the business process of PT. Sejahtera Palembang Furindo currently does not use information technology such as websites in providing services to customers, so customers need a long time because they have to come directly to the company to place an order for products or want to know about prices and products sold. The system design is made in the form of a website, where customers will find it easier to place orders for products. Using an iteration methodology where at each stage can be done repeatedly. The tools that will be used in the system design are PHP, JavaScript, HTML, and use a MySQL database. This system can support the company's service performance to attract new customers and retain existing customers as well as a medium of information for customers.
Analisis Pengaruh Kualitas Informasi, Kualitas Sistem dan Kualitas Layanan Terhadap Kepuasan Pengguna Pada Aplikasi Tokopedia Dengan Model Delone And Mclean Di Kota Palembang Ahmad Muharsyah; Rika Kharlina Ekawati
JuSiTik : Jurnal Sistem dan Teknologi Informasi Komunikasi Vol. 4 No. 2 (2021): Jurnal Sistem dan Teknologi Informasi Komunikasi
Publisher : Universitas Katolik Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32524/jusitik.v4i2.505

Abstract

The purpose of this study is to prove that the information quality, service quality, and system quality of the Tokopedia application have an influence on the satisfaction of the Tokopedia application users either partially or simultaneously by using the Delone and Mclean method. This model is used to measure the success of information systems and is known as a simple model but is considered quite valid by researchers. The variables measured in this method are taken from the Delone and McLean models which include information quality, system quality and service quality which are tested to see their effect on user satisfaction. The population in this study are the users of the Tokopedia application in the city of Palembang where the number of samples taken is 100 respondents determined by using the Lemeshow formula. The research method used is a survey with a questionnaire which is analyzed using SPSS tools to determine the results of the T test and F test. The results show that partially the quality of information has no effect, but other variables have an influence on user satisfaction. Simultaneously, all variables together have a significant positive effect on user satisfaction.
Co-Authors Ahmad Muharsyah Dwi Rana Afkar Futhna