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All Journal Jurnal Mirai Management Journal Online Manajemen ELPEI (JOMEL)
Ansar Taufiq
Sekolah Tinggi Ilmu Manajemen-Lembaga Pendidikan Indonesia, Makassar, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan Dan Citra Rumah Sakit Terhadap Kepuasan Pasien Rawat Jalan Di Rsud Banyuasin Sumatera Selatan Dwi Ris Andriyanto; A. Rum Tajang; Ansar Taufik
Jurnal Mirai Management Vol 7, No 2 (2022)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v7i2.2176

Abstract

Abstract The purpose of this study was to determine and analyze the effect of service quality and hospital image on outpatient satisfaction at Banyuasin Hospital. The type of research in this study is associative. The sampling technique in this study was accidental sampling. Data collection methods in this study were questionnaires, and documentation studies. Methods of data analysis using descriptive analysis methods and multiple linear regression analysis. The results showed that the variables of service quality and hospital image simultaneously had a positive and significant effect on outpatient satisfaction at the Banyuasin General Hospital. Adjusted R Square value of 0.352 means 35.2% indicates that the variable patient satisfaction can be explained by the quality of service and hospital image. While the remaining 64.8% can be explained by other factors not examined in this study. Keywords: Service Quality, Image and Satisfaction
Pengaruh Budaya Organisasi dan Kompetensi Terhadap Kinerja Pegawai Kantor Kelurahan Daya Kota Makassar Nur Alam A; A Rum Tajang; Ansar Taufik
Jurnal Online Manajemen ELPEI Vol 2 No 1 (2022)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v2i1.65

Abstract

This study aims to analyze the influence of Organizational Culture and Competence on employee performance at the Daya Village Office, Makassar City This research was conducted at the Daya Kelurahan Office, Makassar City, with a population and sample of all employees, totaling 81 people. Data was collected by distributing questionnaires and documentation. Data were analyzed through Validity Test, Reliability, Multiple Linear Regression Analysis, and Coefficient of Determination (R2), using the SPSS application. The results showed that Organizational Culture and Competence had a positive and significant effect on employee performance. The dominant organizational culture variable influences the performance of employees at the Daya Makassar Village Office  
Co-Authors A Rum Tajang A. Rum Tajang Dwi Ris Andriyanto Nur Alam A