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Journal : Enrichment : Journal of Management

Dynamic Capabilities: A Case Study in Application Jaga Kendari Indah Cahyani; Alwi Alwi; Nurdin Nara
Enrichment : Journal of Management Vol. 12 No. 2 (2022): Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (768.213 KB) | DOI: 10.35335/enrichment.v12i2.498

Abstract

The concept of dynamic capabilities introduced by Teece and Pisano in 1994 emphasizes the key role of strategic management in adapting, integrating, and reconfiguring internal and external organizational skills, resources and functional competencies appropriately to a changing environment. Various problems that often occur in the public sector in Indonesia are due to environmental changes such as the emergence of the Covid-19 pandemic and the competition between the public sector itself in providing excellent service. This study uses a qualitative method with a descriptive approach. The results showed that the dynamic capabilities applied were based on three things, namely Organizational and Managerial Processes, Positions and Path Dependencies. Based on these three points, the Kendari City Population and Civil Registry Office has proven to have carried out its duties and made every effort possible by utilizing technology and adopting innovations in the face of a rapidly changing environment. However, in implementing the Jaga Kendari application, people complain starting from the network that does not support, inadequate facilities and infrastructure and there are still many people who are still unfamiliar with the application of the internet system because of the lack of effective socialization to the community.
Performance of State Civil Services at the Population and Civil Registration Services Of Bulukumba District ranreng; Nurdin Nara; Muh Tang Abdullah
Enrichment : Journal of Management Vol. 12 No. 5 (2022): December: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (287.67 KB) | DOI: 10.35335/enrichment.v12i5.807

Abstract

This study aims to describe and analyze the performance of the state civil apparatus (study of the Population and Civil Registration Office of Bulukumba Regency) to describe and analyze the factors that influence the performance of the state civil apparatus at the population and civil registration office of Bulukumba Regency. This research was carried out at the Population and Civil Registration Office of Bulukumba Regency. This type of research is a qualitative research to analyze events in the field and match the existing theory with a case study approach. Data collection techniques are through observation, interviews and documentation. The results showed: The performance of the State electoral apparatus in the Population and Registration Service of Bulukumba Regency as seen from the elements: Productivity, Service Quality, Responsiveness and Accountability has looked good. encourage the creation of performance providing opportunities for subordinates, competence, commitment and motivation factors can support so that the performance of the state civil apparatus in the future can be improved.”