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All Journal Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Journal of Educational Studies
Evi Yunita Kurniati
Universitas Medan Area
Humanities Education Languange, Linguistic, Communication & Media Social Sciences Other

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Analisis Pelayanan E-Government dalam Pembuatan Akta Kelahiran pada Dinas Kependudukan dan Pencatatan Sipil di Kecamatan Kandis Kabupaten Siak Vitrah Damayanti; Beby Mashito Batubara; Evi Yunita Kurniati
Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Vol 4, No 1 (2022): Strukturasi: Jurnal Ilmiah Magister Administrasi Publik, Maret
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/strukturasi.v4i1.1180

Abstract

This study aims to find out how the service of the Population and Civil Registration Service of Siak Regency in making Birth Certificates. To find out what are the obstacles in making a Birth Certificate during the process change from manual to using an electronic-based signature. This research is a qualitative research. The research used is descriptive qualitative research. This research focuses intensively on one particular object which is studied as a case. Based on the results of research on the services of the Population and Civil Registration Service of Siak Regency in implementing the issuance of electronic signature-based birth certificates, there are several obstacles in the birth certificate making service, namely the disruption of network connections from the center which results in delays in the data input process and not a few of the public do not received a lot of information about the change in making birth certificates from manual to Electronic Sign -based. This shows that the Disdukcapil of Siak Regency has not provided maximum service regarding changes in making Electronic Sign based birth certificates but the Disdukcapil of Siak Regency is trying to provide the best service to create good government.
Reconstructing the Institutional Role of BAWASLU in the 2019 General Election in North Sumatra YURIAL ARIEF LUBIS; EVI YUNITA KURNIATI; HIKMAWAN SYAHPUTRA
Journal of Educational Studies Vol. 4 No. 3 (2026): October
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/jes.v4i3.3259

Abstract

This study explores the limitations of classical role theory in explaining the effectiveness of the Provincial Election Supervisory Agency (BAWASLU) in Indonesia, focusing on the 2019 General Election in North Sumatra Province. Traditional role models, particularly those proposed by Biddle and Thomas, emphasize expectations, norms, performance, and evaluation, yet they fail to adequately capture the complex institutional challenges faced by election supervisory bodies. This research aims to reconstruct a more comprehensive role model to enhance BAWASLU’s supervisory effectiveness. Using a qualitative descriptive approach with a case study design, data were collected from official documents, election supervision reports, and relevant theoretical literature. The findings indicate that BAWASLU’s effectiveness is constrained by regulatory limitations, weak institutional commitment, suboptimal supervisory behavior, disharmony among election organizers, and the absence of systematic institutional evaluation mechanisms. Importantly, the quality and quantity of human resources emerge as the most decisive factors in optimizing BAWASLU’s role, despite being largely absent from classical role theory frameworks. Based on these findings, this study proposes a reconstructed role model consisting of six key indicators: institutional commitment to role optimization, election supervision regulations, supervisory behavior, inter-organizational dynamics among election bodies, institutional evaluation mechanisms, and human resource capacity. This model contributes to the enrichment of institutional role theory and provides a practical framework to strengthen election supervision and promote professional, integrity-based, and fair electoral processes.
Co-Authors Beby Mashito Batubara HIKMAWAN SYAHPUTRA Vitrah Damayanti Yurial Arief Lubis