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All Journal International Journal of Educational Research and Social Sciences (IJERSC)
Yusuf Ronny Edward
Department of Economics, Universitas Prima Indonesia, Medan, Indonesia
Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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The Effect Of Leadership And Work Environment On Teacher Satisfaction With Motivation As A Moderating Variable In Methodist School Pelita Kasih Medan Teddy Teddy; Yusuf Ronny Edward; Elly Romy; Salman Faris
International Journal of Educational Research & Social Sciences Vol. 3 No. 3 (2022): June 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v3i3.381

Abstract

This study aims to determine the effect of leadership and work environment on teacher satisfaction through motivation as a constraint variable. The object of research is the Pelita Kasih Methodist School in Medan. The population in this study were 30 teachers at the Pelita Kasih Methodist School in Medan using the population sampling method. The analytical method used is structural equation modeling with partial least squares (SEM-PLS). The results of this study indicate that leadership and work environment have a significant influence on teacher satisfaction. It is evident that motivation is not able to strengthen or weaken the relationship between leadership and work environment in relation to teacher satisfaction.
Analysis Of The Influence Of Service Quality And Trust On Customer Loyalty With Customer Satisfaction As Intervening Variable In Menantea Field Hafiz Ramadhan; Yusuf Ronny Edward; Yeni Ariesa
International Journal of Educational Research and Social Sciences (IJERSC) Vol. 3 No. 4 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v3i4.460

Abstract

This study aims to analyze the effect of service quality on customer loyalty Menantea Medan, analyze the effect of trust on customer loyalty, analyze the effect of customer satisfaction on customer loyalty, analyze the effect of service quality on customer satisfaction, analyze the effect of trust on customer satisfaction, analyze the effect of service quality on customer loyalty. through customer satisfaction and analyze the effect of trust on customer loyalty through customer satisfaction Menantea Medan. This research is a quantitative descriptive with a questionnaire instrument with a population of all regular customers of Menantea Medan for the 2021 period as many as 5,859 people, the determination of the sample using an accidental sample is achieved by the research sample as many as 155 people. The results showed that the RSquare value was 0.551 or R2 x 100% of 55.10%, meaning that the service quality and trust variables made a major contribution to explaining customer loyalty by 55.10%, the remaining 44.90% were other factors and the RSquare value was 0.850 or R2 x 100% is 85.50%, meaning that the service quality and trust variables contribute in explaining customer loyalty by 85.00%, the remaining 15.00% is another factor. The conclusion of the study is that service quality has a significant effect on customer loyalty, Menantea Medan, trust has a significant effect on customer loyalty, customer satisfaction has a significant effect on customer loyalty, and service quality has a significant effect on customer satisfaction. trust has a significant effect on customer satisfaction, service quality has a significant effect on customer loyalty through customer satisfaction and trust has no effect on customer loyalty through customer satisfaction Menantea Medan.
Co-Authors Elly Romy Hafiz Ramadhan Salman Faris Teddy Teddy Yeni Ariesa