Megawati Megawati
Masters Program in Public Health Sciences, Faculty of Public Health, Helvetia Institute of Health, Indonesia

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Determinants of Satisfaction of Inpatients at Datu Beru Takengon Regional General Hospital Husnu Gunari; Megawati Megawati; Deli Theo
Journal La Medihealtico Vol. 3 No. 3 (2022): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v3i3.663

Abstract

The Datu Beru Takengon Hospital is the location of this research, and its purpose is to investigate the factors that influence patient satisfaction. This study is a quantitative research with a cross-sectional study design, which is a measurement of the dependent variable and the independent variable (age, treatment class, and length of treatment) with the dependent variable (physical appearance, handling, responsiveness, assurance, and empathy (SERVQUAL) and making use of the survey method. According to the findings of the research, the variable guarantee with Exp (B) 25,263 has the most significant link with patient satisfaction, making it the most influential factor that determines the level of satisfaction experienced by patients. Whereas physicians and nurses who have high levels of confidence and trust are 25 times more likely to have the same level of satisfaction as their patients. In this context, "assurance" refers to the knowledge, courtesy, and capacity of corporate personnel to develop client faith in the organization, including the knowledge, abilities, politeness, and trustworthiness of the staff. It is possible to draw the conclusion from this research that insurance plays a more significant role than the other variables in determining the degree to which patients are satisfied with the care they get in the inpatient unit. It has been indicated that there is a need for assistance from the administration of the Datu Beru Takengon Hospital in order to boost patient satisfaction. Additionally, the hospital should make an effort to build patient trust in the provision of better services.
Implementation Analysis of Nasocomial Infection Prevention in the Central Surgery Room of Panyabungan Hospital Alihot Hasibuan; Asriwati Asriwati; Megawati Megawati
Journal La Medihealtico Vol. 3 No. 3 (2022): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v3i3.664

Abstract

The purpose of the study was to analyzethe implementation of prevention and control of nosocomial infections in thecentral operating room of Panyabungan Hospital, Mandailing Natal Regency. The research design used qualitative research methods through in-depthinterviews accompanied by direct observation (observation). Hospital PPI(Infection Prevention and Control) Committee, IPCN Hospital, Central Operating Room Doctors and Central Operating Room Nurses amount 2 people. The results of the study showed that the number of personnel wassufficient, there was no special budget for PPI (Infection Prevention and Control),infrastructure was not adequate, the policy was complete, the implementation of hand hygiene was not in accordance with the 5 moments and 6 steps of washing hands, the use of PPE was carried out accordingly, Cough and sneeze etiquette has been done properly and safe injection practices have been done, implementation of prevention and control of nosocomial infections. The conclusion of this study is that the implementation of prevention and control of nosocomial infections was not all in accordance with the standards. It is suggested to IPCN and IPCLN in order to increase supervision of officers in doing prevention and control of nosocomial infections in the Central Surgery Room of Panyabungan Hospital, Mandailing Natal Regency in accordance with SOPs, especially in the implementation of hand hygiene, use of PPE, coughing and sneezing etiquette, and injecting practices.