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All Journal Jurnal Ilmu Keluarga dan Konsumen Operations Management and Information System Studies
Velya Ramadhani
Universitas Negeri Padang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Nursing Public Health Social Sciences

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The analysis of student satisfaction using academic services using services quality, IPA, and QFD methods Velya Ramadhani; Firman
Operations Management and Information System Studies Vol. 2 No. 2 (2022): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/omiss.v2i2.65

Abstract

This study aims to analyze student satisfaction with the academic services of the Department of Management, Faculty of Economics, Universitas Negeri Padang by using the Service Quality, Importance Performance Analysis (IPA), and Quality Function Deployment (QFD) methods. In this study, 216 students majoring in management in the class of 2018 and 2019 were selected using Simple Random Sampling. Data collection methods in this study were questionnaires and interviews. Based on the results of the calculation of the servqual score, it can be seen that the average gap shows a negative value of -0.29. This indicates that overall academic services can meet student expectations. Based on the results of the IPA analysis, there are 7 attributes that are in quadrant 1 which are the main priority in the improvement process. The seven attributes are continued in the QFD data processing which produces 11 technical responses that can be considered or input for the management department to improve academic services.
KEMAMPUAN RESILIENSI: STUDI KASUS DARI PERSPEKTIF IBU TUNGGAL Afdal Afdal; Velya Ramadhani; Siti Hanifah; Miftahul Fikri; Rezki Hariko; Denia Syapitri
Jurnal Ilmu Keluarga dan Konsumen Vol. 15 No. 3 (2022): JURNAL ILMU KELUARGA DAN KONSUMEN 15.3
Publisher : Faculty of Social Science and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24156/jikk.2022.15.3.218

Abstract

Penelitian ini bertujuan untuk mengetahui resiliensi ibu single parent dalam mempertahankan hidup. Penelitian dilakukan terhadap 3 janda (1 cerai mati dan 2 cerai hidup, umur 44-70 tahun) melalui observasi dan wawancara dengan analisis reduksi data, penyajian data dan penarikan kesimpulan. Hasil penelitian menunjukkan kemampuan resiliensi ibu single perent secara keseluruhan rendah, dilihat dari masing-masing aspek. Namun subjek DAS memiliki resiliensi baik dibandingkan subjek RN dan SW, dikarenakan DAS berusia lanjut, berstatus singel parent cerai mati, sudah lama kehilangan dan sudah terbiasa hidup sendiri. Sedangkan subjek RN dan SW berstatus singel parent cerai hidup dan merasakan trauma saat menikah. Berdasarkan hasil penelitian, khususnya bagi single motherdengan adanya status dan kondisi yang baru, hal tersebut bukanlah sebuah alasan untuk menyerah menghadapi suatu masalah. Bagi masyarakat sekitar diharapkan lebih memperhatikan kondisi single mother, terlebih kepada single mother yang memiliki tingkat kesulitan ekonomi dan menanggung banyak beban. Tidak hanya itu, konselor juga memiliki peran penting meningkatkan resiliensi single mother agar dampak psikologis dalam menjalankan status baru sebagai single mother dapat diminimalkan.
Co-Authors Afdal Afdal Denia Syapitri Firman Firman Hariko, Rezki Miftahul Fikri Siti Hanifah