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All Journal International Journal of Data Science, Engineering, and Analytics (IJDASEA) Journal Of Information System And Artificial Intelligence
Niko Guntara
Universitas Atma Jaya Yogyakarta
Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering

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Evaluation of Customer Satisfaction with Public Trans-portation in Yogyakarta Findra Kartika Sari Dewi; Niko Guntara
Internasional Journal of Data Science, Engineering, and Anaylitics Vol. 2 No. 1 (2022): International Journal of Data Science, Engineering, and Analytics Vol 2, No 1,
Publisher : International Journal of Data Science, Engineering, and Analytics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/ijdasea.v2i1.17

Abstract

Yogyakarta is one of the cities that provides public transportation facilities to support the activities of its people in traveling. However, the use of public transportation is still a little in demand in Yogyakarta, whether it's because the desired travel route is not available, the tariff is not reasonable, the driver is reckless, or the physical condition of the vehicle is no longer suitable for use. Usually, after people use public transportation, the satisfaction that has been felt will appear. Therefore, a sentiment analysis study will be conducted to determine the value of customer satisfaction on the use of public transportation in Yogyakarta. This research uses social media twitter to get data. The data will identify an opinion or problem from someone whether it tends to be positive, negative, or neutral. The author uses the SentiStrength method to classify tweet data to get a value. This study will produce a summary of customer satisfaction values ​​that can be used as a reference in increasing customer satisfaction so that people are more interested in using public transportation in Yogyakarta.
Evaluasi Kepuasan Pelanggan Transportasi Umum di Yogyakarta Findra Kartika Sari Dewi; Niko Guntara
Journal Of Information System And Artificial Intelligence Vol. 3 No. 1 (2022): Journal of Information System and Artificial Intelligence Vol III, No I Novembe
Publisher : Universitas Mercu Buana Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26486/jisai.v3i1.73

Abstract

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Co-Authors Findra Kartika Sari Dewi Findra Kartika Sari Dewi