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The Role of Service Quality on The Operational Effectiveness of E-Banking Services Vely Randyantini; Ika Puji Saputri; Bagus Nurcahyo; Renny Nur’ainy
Quantitative Economics and Management Studies Vol. 4 No. 1 (2023)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems1326

Abstract

The purpose of this study was to determine the role of service quality on operational effectiveness in e-banking. The type of data used in this study is primary data collected from the e-banking user community. Primary data in the form of written questions in the form of a questionnaire given to 150 respondents. Respondents were selected based on Non Probability Sampling. The independent variable in this study is service quality (X1), while the dependent variable in this study is the operational effectiveness of e-banking services (Y). The results of this study can be concluded that the service quality variable plays a role in the operational effectiveness of e-banking services.
THE EFFECT OF OPERATING CAPACITY, LIQUIDITY, AND PROFITABILITY ON FINANCIAL DISTRESS IN FOOD AND BEVERAGE SUB-SECTOR COMPANIES LISTED ON THE INDONESIA STOCK EXCHANGE PERIOD 2016-2020 Sudaryono; Bagus Nurcahyo; Ika Puji Saputri
International Journal Management and Economic Vol. 2 No. 1 (2023): Januari: International Journal Management and Economic
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this research is to identify and analyze the effect of operating capacity, liquidity, and profitability on financial distress in food and beverage sub-sector companies listed on the Indonesia Stock Exchange (IDX) for the 2016-2020 period. To implement these objectives, the panel data regression analysis method is used. and using the Altman method as a classification of companies experiencing financial distress. The type of data used is secondary data obtained from official websites and websites owned by each food and beverage company. The population of this study were 27 food and beverage sub-sector companies listed on the Indonesia Stock Exchange in 2022. Sampling used a purposive sampling method with several specific criteria. There are 12 companies that meet the criteria to be sampled in this study. The results of research with the help of Eviews 9 show that operating capacity as measured by total asset turnover (TATO) partially has no effect on financial distress while liquidity is measured by current ratio (CR) and profitability as measured by return on assets (ROA) partially effect on financial distress. Then simultaneously operating capacity, liquidity, and profitability affect financial distress.
PERAN CITRA MEREK PADA PENGALAMAN MENGGUNAKAN UANG ELEKTRONIK Ika Puji Saputri; Vely Randyantini; Bagus Nurcahyo
Jurnal Perspektif Manajerial dan Kewirausahaan (JPMK) Vol 2 No 2 (2022): Jurnal Perspektif Manajerial dan Kewirausahaan (JPMK)
Publisher : Fakultas Bisnis dan Ilmu Sosial Universitas Dian Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (335.686 KB) | DOI: 10.59832/jpmk.v2i2.167

Abstract

Kondisi perbankan yang sangat dinamis saat ini mengalami perkembangan yang cukup pesat terhadap kualitas pelayanannya. Citra merek memegang peranan penting dalam pengembangan sebuah merek atau produk. Karena citra merek menyangkut reputasi dan kredibilitas merek dari suatu produk suatu perusahaan. Citra merek yang baik akan berdampak positif bagi perusahaan karena mampu memberikan kepuasan kepada konsumennya, sehingga dapat meningkatkan daya tarik konsumen untuk menggunakan suatu produk atau jasa. Dengan adanya perbaikan fasilitas dan pelayanan pada produk perbankan yang sedang digalakkan saat ini, maka akan membuat pengalaman pengguna menjadi baik dan semakin loyal untuk menggunakan produk uang elektronik. Tujuan penelitian ini adalah untuk menguji pengaruh citra merek terhadap pengalaman pelanggan dalam penggunaan uang elektronik. Dimana untuk keperluan pengujian hipotesis menggunakan dimensi pengalaman pelanggan sense, feel, think, act dan relate. Responden penelitian ini adalah pengguna uang elektronik yang dikeluarkan oleh bank Mandiri dan BCA sejumlah 110 responden dengan minimal penggunaan 3 bulan. Pengumpulan data menggunakan kuesioner dan penelitian ini dalam menilai hipotesis menggunakan analisis jalur. Berdasarkan bukti empiris yang didapat maka hasil dari penelitian ini diketahui bahwa variabel citra merek berpengaruh positif terhadap pengalaman pelanggan dalam menggunakan uang elektronik, khususnya pengalaman merasakan kemudahan pengisian ulang, penggunaan untuk transaksi pembayaran serta luasnya jangkauan uang elektronik tersebut.