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All Journal JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS Quantitative Economics and Management Studies International Journal Management and Economic (IJME) Jurnal Perspektif Manajerial dan Kewirausahaan (JPMK) SENMEA
Bagus Nurcahyo
Universitas Gunadarma
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Mathematics Social Sciences

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Journal : Quantitative Economics and Management Studies

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The Role of Service Quality on The Operational Effectiveness of E-Banking Services Vely Randyantini; Ika Puji Saputri; Bagus Nurcahyo; Renny Nur’ainy
Quantitative Economics and Management Studies Vol. 4 No. 1 (2023)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems1326

Abstract

The purpose of this study was to determine the role of service quality on operational effectiveness in e-banking. The type of data used in this study is primary data collected from the e-banking user community. Primary data in the form of written questions in the form of a questionnaire given to 150 respondents. Respondents were selected based on Non Probability Sampling. The independent variable in this study is service quality (X1), while the dependent variable in this study is the operational effectiveness of e-banking services (Y). The results of this study can be concluded that the service quality variable plays a role in the operational effectiveness of e-banking services.
Co-Authors Atun Iswari Dyah Mieta Setyawati Ety Sutanty Ika Puji Saputri Ika Puji Saputri Ika Puji Saputri Renny Nur’ainy Renny Nur’ainy Nur’ainy Sudaryono Vely Randyantini Vely Randyantini