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Analysis Of Factors Related To Quality Of Health Services On Inpatient Satisfaction In North Sumatera Hospital: (A Systematic Review) Riza Faradiba; Susilawati
International Archives of Medical Sciences and Public Health Vol. 3 No. 2 (2022)
Publisher : Pena Cendekia Insani

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Background: a patient's satisfaction can be seen from the results of services provided by hospital health workers, patients are satisfied if their needs and complaints can be granted. The dimensions of the quality of health services become the reference point in measuring the good or bad quality of health services, which consist of physical evidence, responsiveness, reliability, assurance, and care from the hospital for patients. Objective: This study aims to determine the factors associated with the quality of health services on the satisfaction of inpatients at the North Sumatra Hospital. Methods: This research uses a literature review study using the PRISMA model and database searches through Google Schoolar and Garuda. Results: Of the 9 journals studied in the literature, it was found that on average they have dimensions of health service quality in the good category, but some aspects need to be further improved in order to make the quality of hospital services even better. Conclusion: it is known from the identified journals that hospitals in North Sumatra have a close relationship with the dimensions of the quality of health services.

Literature Review: Differences in the Level of Satisfaction of BPJS Patients and General Patients on the Quality of Health Services Sri Mulyani; Susilawati
International Archives of Medical Sciences and Public Health Vol. 3 No. 2 (2022)
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar

Satisfaction is something that is used in a role model as a determinant of the success of a service program that involves patient expectations for officers to provide good and fair health services, not discriminating between patients, both BPJS users and general patients, must be treated equally. The method used in this study is the literature review method which in collecting journals uses Google Schoolar published in the last 5 years. The database search used was Google School, and found 4 journal articles that matched the inclusion. The results of the literature review show that there are differences in satisfaction where BPJS patient satisfaction is lower than general patient satisfaction. The difference in satisfaction between BPJS patients and general patients can be used as evaluation material for health service providers so that there are no longer differences in patient satisfaction levels. Every patient has the right to get the same health services according to their medical needs

Analysis Of Factors Related To Quality Of Health Services On Inpatient Satisfaction In North Sumatera Hospital: (A Systematic Review) Riza Faradiba; Susilawati
International Archives of Medical Sciences and Public Health Vol. 3 No. 2 (2022)
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar

Background: a patient's satisfaction can be seen from the results of services provided by hospital health workers, patients are satisfied if their needs and complaints can be granted. The dimensions of the quality of health services become the reference point in measuring the good or bad quality of health services, which consist of physical evidence, responsiveness, reliability, assurance, and care from the hospital for patients. Objective: This study aims to determine the factors associated with the quality of health services on the satisfaction of inpatients at the North Sumatra Hospital. Methods: This research uses a literature review study using the PRISMA model and database searches through Google Schoolar and Garuda. Results: Of the 9 journals studied in the literature, it was found that on average they have dimensions of health service quality in the good category, but some aspects need to be further improved in order to make the quality of hospital services even better. Conclusion: it is known from the identified journals that hospitals in North Sumatra have a close relationship with the dimensions of the quality of health services.

Literature Review: Differences in the Level of Satisfaction of BPJS Patients and General Patients on the Quality of Health Services Sri Mulyani; Susilawati
International Archives of Medical Sciences and Public Health Vol. 3 No. 2 (2022)
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar

Satisfaction is something that is used in a role model as a determinant of the success of a service program that involves patient expectations for officers to provide good and fair health services, not discriminating between patients, both BPJS users and general patients, must be treated equally. The method used in this study is the literature review method which in collecting journals uses Google Schoolar published in the last 5 years. The database search used was Google School, and found 4 journal articles that matched the inclusion. The results of the literature review show that there are differences in satisfaction where BPJS patient satisfaction is lower than general patient satisfaction. The difference in satisfaction between BPJS patients and general patients can be used as evaluation material for health service providers so that there are no longer differences in patient satisfaction levels. Every patient has the right to get the same health services according to their medical needs

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