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All Journal Jurnal Ekonomi dan Bisnis
Muhamad Ohorela
Sekolah Tinggi Ilmu Ekonomi Port Numbay Jayapura
Economics, Econometrics & Finance Social Sciences

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ANALISIS PENGARUH KEPUASAN DAN KEPERCAYAAN TERHADAP KOMITMEN NASABAH PADA PT. BANK PAPUA CABANG ABEPURA Benyamin Buntu; Muhamad Ohorela
ark:/00000/jeb.v13i2
Publisher : Sekolah Tinggi Ilmu Ekonomi Port Numbay Jayapura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55049/jeb.v13i2.88

Abstract

PT. Bank Papua has a number of branch offices and units spread across various locations throughout the Land of Papua. One of them is PT. Bank Papua Abepura Branch, which is growing rapidly, is supported by customers from various backgrounds from the surrounding community. For this reason, it is necessary to provide maximum service to customers so that they provide satisfaction and create customer trust and in the end can create customer commitment to continue using the products at PT. Bank Papua Abepura Branch. The purpose of this study was to determine the partial and simultaneous effect of satisfaction and trust on customer commitment to PT. Bank Papua Abepura Branch. This study used a sample of 70 people, where all of the respondents were customers of PT. Bank Papua Abepura Branch. To collect data from respondents, the authors used a questionnaire instrument. The analytical tool used in this research is multiple linear regression. The results of the analysis show that satisfaction has a positive but not significant effect on customer commitment of PT. Bank Papua Abepura Branch. Meanwhile, trust has a positive and significant effect on customer commitment of PT. Bank Papua Abepura Branch. Simultaneously satisfaction and trust have a positive and significant impact on customer commitment of PT. Bank Papua Abepura Branch.
PENGARUH BEBAN KERJA TERHADAP KINERJA KARYAWAN PADA PT BANK RAKYAT INDONESIA CABANG JAYAPURA Muhamad Ohorela
ark:/00000/jeb.v12i1
Publisher : Sekolah Tinggi Ilmu Ekonomi Port Numbay Jayapura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55049/jeb.v12i1.91

Abstract

This study aims to determine and analyze the influence of the influence of workload on employee performance at PT Bank Rakyat Indonesia Jayapura Branch. employees at PT Bank Rakyat Indonesia Jayapura Branch. The sample in this study was 66 people, and the analytical tool used was simple linear regression. The results of this study indicate that the workload has a positive and significant effect on the performance of employees of PT. Bank Rakyat Indonesia Jayapura Branch. This is evidenced by the results of hypothesis testing which shows that the tcount value is greater than the ttable value and the significance level is smaller than the alpha value. Based on the results of the analysis in this study also found that workload has a strong relationship to the performance of employees of PT. Bank Rakyat Indonesia Jayapura Branch, where workload contributes 69% influence on employee performance.
Co-Authors Benyamin Buntu