Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Governance, Jurnal Ilmu Pemerintahan
Nurul Masriyah Aziizir E.42008008
UNTAN
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KOMPETENSI PEGAWAI TERHADAP KUALITAS PELAYANAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PONTIANAK Nurul Masriyah Aziizir E.42008008
GOVERNANCE, Jurnal Ilmu Pemerintahan Vol 2, No 4 (2013): GOVERNANCE, Edisi Desember 2013
Publisher : FISIP Universitas Tanjungpura Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (931.38 KB) | DOI: 10.26418/gov.v2i4.40

Abstract

The title of this research is “The Effect of Employee’s Competency to Service Quality in Population and Civil Registry Office in Pontianak Regency”. This research is supposed to know whether employee’s competency gives effect to service quality of Population and Civil Registry Office in Pontianak Regency or not. The title of this research was brought up based on the problem from society that consider the service cost is not suitable with the regulations and lack of human resources as operators. Therefore, the service takes long time. This research is kind of quantitative using simple linear regression statistic run test. According to the result, it found regression equation like this: Y= 1,704 + 1,04 X. Based on statistic data analysis, indicators are valid and the variables are reliable. Hypothesis result shows that rcount is bigger than rtable (0,6934 > 0,191) with significance level 1,986 so the receivable hypothesis in this research is there is positive and significant effect between employee’s competency and service quality.Keywords: employee’s competency and service quality.
Co-Authors