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All Journal Tekinfo | Scientific Journal of Industrial and Information Engineering Jurnal INTECH Teknik Industri Universitas Serang Raya
Iva Mindhayani
Program Studi Teknik Industri, Universitas Widya Mataram
Computer Science & IT Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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Analisis Kepuasan Pelanggan De Laundry dengan Menggunakan Metode Customer Satisfaction Index dan Service Quality Aula Putri Anindya; Iva Mindhayani
Jurnal INTECH Teknik Industri Universitas Serang Raya Vol. 7 No. 2 (2021)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/intech.v7i2.3954

Abstract

Mutu pelayanan jasa yang baik menunjukkan produktivitas serta kemampuan menghasilkan kepuasan pelanggan. Penelitian ini menganalisis tingkat kepuasan pelanggan terhadap mutu pelayanan yang diberikan oleh De Laundry dan atribut prioritas perbaikan. Penelitian ini menggunakan kuesioner sebagai alat mengumpulkan data dengan 70 responden dan 27 butir pertanyaan. Metode pengolahan data menggunakan Customer Satisfaction Index dan Service Quality. Hasil penelitian menunjukkan tingkat kepuasan pelanggan De Laundry dengan menggunakan metode Customer Satisfaction Index sebesar 80% yang menunjukkan bahwa pelanggan merasa puas dengan layanan yang diberikan. Hasil metode Service Quality diketahui bahwa atribut dimensi Assurance berpengaruh terhadap kepuasan pelanggan dengan nilai kualitas pelayanan (Q) sebesar 1,0, serta diperoleh melalui hasil diagram kartesius bahwa atribut pelayanan yang perlu ditingkatkan atau menjadi prioritas utama dalam perbaikan guna meningkatkan kualitas pelayanan ialah atribut yang berada di Kuadran A.
Dampak Pandemi Terhadap Kinerja Proyek Konstruksi Industri di Indonesia Intan Permatasari; Iva Mindhayani
Tekinfo: Jurnal Ilmiah Teknik Industri dan Informasi Vol 12 No 2 (2024)
Publisher : Program Studi Teknik Industri Universitas Setia Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31001/tekinfo.v12i2.2389

Abstract

The Covid-19 outbreak has caused economic downturns and recession. In 2021, Covid-19 cases in Indonesia has a significant increase. The construction sector in Indonesia faced substantial challenges due to the pandemic, evidenced by contracted growth. The impact of the Covid-19 pandemic on the construction industry cannot be viewed solely from an economic perspective but must consider various factors. Issues in the construction industry affect project performance. Previous research could not interpret the relationship between individual pandemic impacts and project performance levels. Therefore, this study aims to determine factors Covid-19 pandemic affects construction project performance in Indonesia. The study identifies five factors that may influence project performance: (1) challenges in implementing social distancing, (2) movement restrictions, (3) challenges of working from home (WFH), (4) planning for worker limitations, and (5) use of personal protective equipment (PPE). Data was collected using questionnaires distributed to project managers in the construction industry. Primary analysis was conducted using Partial Least Square (PLS). The results indicate that three variables significantly impact project performance in the construction industry. The level of movement restrictions during the pandemic (lockdown) and the planning for worker limitations negatively affect project performance, while movement restrictions positively affect the challenges of implementing social distancing.
Co-Authors Aula Putri Anindya Intan Permatasari