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All Journal Adi Widya : Jurnal Pengabdian Masyarakat Jurnal Ilmiah Edunomika (JIE)
Legowo Dwi Resihono
Politeknik Pratama Mulia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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MENUMBUHKAN PRODUKTIVITAS DAN KINERJA USAHA KAIN TIE DYE UMKM SRIKANDI DI DESA DONOHUDAN : - Legowo Dwi Resihono; Retnoningrum Retnoningrum; Luluk Takari; Jimo Jimo
Adi Widya : Jurnal Pengabdian Masyarakat Vol. 7 No. 1 (2023): Adi Widya: Jurnal Pengabdian Masyarakat
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/awpm.v7i1.8964

Abstract

Increasing public awareness of increasing local wisdom products is in line with activities to preserve nature, this has made the trend of an environmentally friendly lifestyle very popular and increasingly spreading to various business sectors. One of the products of local wisdom, namely batik, in the development of a relatively new manufacturing technique, ecoprint batik is contemporary batik. One of the batik ecoprint SMEs in Boyolali is Srikandi SMEs precisely in Dohohudan Ngemplak Boyolali. This SMEs can be categorized as a start-up business managed by housewives in Donohudan Village. The local village government strongly supports SMEs activities in the hope of improving the standard of living of the community during the Covid 19 Pandemic like this. Community roles and contributions are needed in economic empowerment. The result of the activity is the implementation of community activities in developing skills in managing Srikandi's SMEs management activities in growing their performance productivity through SMEs management training (entrepreneurship, simple financial management, marketing strategy and e-commerce). This activity is expected to increase the competitiveness of SMEs Srikandi (batik ecoprint) with similar SMEs. The activity was carried out for one week, the training participants gave positive and enthusiastic responses to developing these batik products Keywords: MSME, Ecoprint, management
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH KLAIMEN PADA PT JASA RAHARJA PERWAKILAN SURAKARTA Luluk Takarii Sarjana Rini; Retnoningrum Retnoningrum; Legowo Dwi Resihono; Anifa Nurjanah
JURNAL ILMIAH EDUNOMIKA Vol 8, No 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.11912

Abstract

This study aims to determine whether the service quality variables (tangible, reliability, responsiveness, assurance and sure, empathy) affect customer satisfaction at PT Jasa Raharja Representative Surakarta. This research is a survey research with data collection through questionnaires. The population in this study are customers who make claims at PT Jasa Raharja Representative Surakarta, sampling using simple random sampling, amounting to 75 respondents. The data used are primary data and secondary data. The results of this study indicate that the service quality variables on the dimensions of tangible, responsiveness, assurance and empathy have no effect on customer satisfaction. While the service quality variables on the dimensions of reliability and empathy affect customer satisfaction. The independent variables simultaneously influence customer satisfaction at PT Jasa Raharja Representative Surakarta Keywords : service quality, customer satisfaction, customer claims.
Co-Authors Anifa Nurjanah Jimo Jimo Luluk Takari Luluk Takarii Sarjana Rini Retnoningrum Retnoningrum Retnoningrum Retnoningrum