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All Journal E-Jurnal Medika Udayana Jurnal Tepak Manajemen Bisnis
Nur Yuniarti
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Decision Sciences, Operations Research & Management Health Professions Medicine & Pharmacology

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ANALISIS PENGARUH KUALITAS PELAYANAN DAN NILAI PELANGGANTERHADAP KEPUASAN PELANGGAN DAN WORD OF MOUTH PADA PDAMTIRTA INDRAGIRI TEMBILAHAN Yuniarti, Nur; Hendriani, Susi
Jurnal Tepak Manajemen Bisnis Vol 8, No 2 (2016)
Publisher : Jurnal Tepak Manajemen Bisnis

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Abstract

This studyaims to determinethe influence ofService Quality andCustomer ValueonCustomerSatisfactionandWordofmouthonPDAMTirtaIndragiriTembilahan. Populationis also thesample which ofPDAM TirtaIndragiriTembilahanas many as200customers. The samplingmethodused isprobability samplingtechnique. StructuralEquation Modeling(SEM) was usedasthe data analysisandprocessingwith Partial Least Square (PLS) 1 software.These resultsindicatethatcustomervaluehas asignificantpositiveeffecton satisfactionand word ofmouth.Servicequalityhassignificant positive effect onsatisfaction, butservice qualityhasapositiveeffectbutnot significant to theword ofthe mouth. In adition besides to thatthesatisfaction ofcausingamplifyingeffecton the quality ofservicesand customer value.The studyrecommends that PDAM Tirta Indragiri Tembilahan to increase positive word of mouth byimproving customer satisfaction, by providing services and customer value that meetscustomer expectations. The improvement of service quality is detected to the quality ofimprovement physical and can be directed to strengther customer value.
EPIDEMOLOGY OF TRAUMA GLOBALY Nur Yuniarti
E-Jurnal Medika Udayana vol 2 no 10 (2013):e-jurnal medika udayana
Publisher : Universitas Udayana

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Abstract

This study describes the epidemiology of trauma globaly. Trauma can cause death, burden of disease and economic losses. Traffic accidents are the most common cause of injury in the whole world. Riskesdes 2007, the proportion of the highest injury of Yogyakarta, experienced by adult age group, higher in male, the high levels of injury increasing the proportion of respondents. Found in the work as an employee, in the upper midle economic level. Lower limb (leg) is part most affected by injuries. Based on the types of injuries classified as serious in a row that a head injury. Traffic accidents are often caused by four factors: road user, drivers, pedestrian, and vehicle. Because the victim of traffic accident is quite high and high health costs incurred. By him that there are three phases of stage traffic accident prevention, the prevention of the pre-crash phase, the phase of the accident, when the accident occur, to minimize the injuries.
Co-Authors Susi Hendriani