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All Journal NURSING UPDATE JURNAL ILMIAH ILMU KEPERAWATAN
Juminten Saimin
Prodi Kedokteran, Fakultas Kedokteran, Universitas Halu Oleo, Kendari, Indonesia
Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health

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HUBUNGAN MUTU PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI BADAN LAYANAN UMUM DAERAH RUMAH SAKIT UMUM KABUPATEN BOMBANA Salfia Salfia; Sartiah Yusran; Juminten Saimin
NURSING UPDATE : Jurnal Ilmiah Ilmu Keperawatan P-ISSN : 2085-5931 e-ISSN : 2623-2871 Vol 12 No 4 (2021): DESEMBER
Publisher : NHM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36089/nu.v12i4.554

Abstract

Health services in various installations, especially services in inpatient unit installations, must be able to satisfy every service user in accordance with the average level of patient satisfaction and its implementation in accordance with the code of ethics and service standards applied. The results showed that: first, there was a significant relationship between reliability and patient satisfaction with value (ρ value = 0.000 <0.05), secondly there was a significant relationship between assurance and patient satisfaction with a value (ρ value = 0.000 <0.05). ), thirdly there is a significant relationship between physical evidence and patient satisfaction with a value (ρ value = 0.000 <0.05), fourth there is a significant relationship between attention and patient satisfaction with a value (ρ value = 0.000 <0.05), fifth there is a significant relationship between responsiveness and patient satisfaction with a value (ρ value = 0.000 <0.05). This shows that the relationship of reliability, assurance, physical evidence, attention and responsiveness of officers in providing services and education to patients at the Regional Public Service Agency of the Bombana Regency General Hospital can affect the level of patient satisfaction.
Co-Authors Salfia Salfia Sartiah Yusran