Claim Missing Document
Check
Articles

Found 2 Documents
Search

PENGARUH PELATIHAN PELAYANAN PRIMA TERHADAP KEPUASAN PELANGGAN RAWAT JALAN DI RUMAH SAKIT PERMATA HATI DURI Nofiyadi Nofiyadi
Ensiklopedia of Journal Vol 1, No 1 (2018): Vol 1 No 1 Edisi 1 Oktober 2018
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (41.695 KB) | DOI: 10.33559/eoj.v1i1.6

Abstract

Satis factioni sastate that is felt by a person(client/patient) after suffering an actor result of the action that meets his expectations. Excellent service area ctivitie sunder taken by business ownersin the sale orserving customers make the best. At the hospital jewel heart thorn number of out patient visit sin 2013were76001 patients, but from the initial survey conducted in one hundred visitors valuation given by the patient after receiving out patient services at Permata Hati Hospital spines of 100 consumers 37 patients gave values 6, 30 patients gave a scoreof 5, and only 5 patients who provide value above 7, and there are patients who give value under five by 2 patients. This study was conducted to determine the effec to ftraining on the excellent service of the officer sout patient patient satis faction seen from there lationship between worker sand patients (friendliness, Informative, Communicative, Responsive, Supportive and Deftofficersin providing services). This study is ananalytic comparative pair swith out control, by using the one-group pretest-posttest design. With the number of samplesas the recipien to fallemployees of the hospital intervention Permata Hati Duri located in out patient installation, while the appraiserisan out patient 100 patients. From the data processing using the Wilcoxontest showed there is a causal relationship between the training of excellent service to the satisfaction of the patients seen in the hospitality P Value 0.001, P Value 0.001 Informative, Communicative P Value 0.001, P Value 0.001 Responsive, Supportive Deft P Value 0.001 and P Value 0,021. From there search it can besaid there is a causal relationship between the training excellent service with patient satisfaction, the hospital management recommended more frequent training of excellent service based on complaints receivedei ther from the patientor from the officers them selves.
PROMOSI KESEHATAN BERBASIS MASJID DALAM UPAYA UNTUK MENURUNKAN ANGKA IBU BERSALIN PADA DUKUN BAYI DI KECAMATAN BUNGARAYA KABUPATEN SIAK M. Satria; Nofiyadi Nofiyadi
Ensiklopedia of Journal Vol 1, No 1 (2018): Vol 1 No 1 Edisi 1 Oktober 2018
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (41.18 KB) | DOI: 10.33559/eoj.v1i1.4

Abstract

Health Promotion Activities are the spearhead of public health activities, technically health promotion officers directly come into contact with the community, so if health promotion or health education will not succeed, the impact will be very obvious, with increasing morbidity. Especially in matters of childbirth in addition to health workers or traditional birth attendants, until now this problem has always been one of the factors causing this problem is a health promotion factor that does not run optimally both in pregnant women or in the dukun itself. According to IDHS data the maternal mortality rate is recorded at 359/100 thousand KH and one of the causes is because mothers do not deliver with health workers. Therefore, researchers try to make the concept of mosque-based health promotion which combines the concept of health with religious beliefs to become a concept that is not only able to attract attention because it is religious but also able to have an impact on behavior because it relates to religious orders which are usually a reference many people. In this method researchers try to collaborate health material with religious material that has a correlation in preventive activities, prevention, common effort processes etc. and relate it to the role of mosques in the community which of course can always be a motor in the movement and this time will be used as a motor in the health movement especially in tackling unity problem by using non-health personnel not to mention using a large number of mosques to raise this health promotion movement. With this combination of health science and trust, it is expected to be a powerful new concept in handling health problems.The design of this study is an experiment which is one group pretest-posttest. That is testing the effectiveness of the concept of health promotion based on the handling of cases of traditional birth attendants against one group that was given intervention. With variables: Health Promotion (counseling) Based on Mosque (Extension Method, Extension Location, Eye of Counseling, Response and Behavior Change) and ChildbirthThe results of this study indicate that the overall average of mosque-based health promotion (Extension Method, Extension Location, Mataeri Extension, Response and Behavior Change) shows the number of changes and after using the T Test the P Value is obtained (0.031, 0.030, 0.010, 0.021, 0.000) with p