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All Journal Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review
Azis Mahyudin
Department of Management, Faculty of Economic, Universitas Dehasen Bengkulu
Economics, Econometrics & Finance

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Analysis of the Community Satisfaction Index (IKM) on the Quality of Library Services at the University of Dehasen Bengkulu Azis Mahyudin; Karona Cahya Susena; Ermy Wijaya
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Vol. 1 No. 1 (2021): JUNI
Publisher : Penerbit ADM Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2482.706 KB) | DOI: 10.53697/emba.v1i1.78

Abstract

The purpose of this study was to examine the quality of service at the Dehasen University Bengkulu library. The method used in analyzing the research data after the data is tabulated is a quantitative descriptive method using community satisfaction index analysis. The results of this study indicate that the services provided by the library staff at Dehasen University of Bengkulu are running well, with an index of 3.201 with a service quality of 80.025 in category B namely the performance of the service unit is good. Although there are 2 indicators that are below the 3.044 interval so that it still has to improve the quakity of it’s service.
Analysis of the Community Satisfaction Index (IKM) on the Quality of Library Services at the University of Dehasen Bengkulu Azis Mahyudin; Karona Cahya Susena; Ermy Wijaya
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Vol. 1 No. 1 (2021): JUNI
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emba.v1i1.78

Abstract

The purpose of this study was to examine the quality of service at the Dehasen University Bengkulu library. The method used in analyzing the research data after the data is tabulated is a quantitative descriptive method using community satisfaction index analysis. The results of this study indicate that the services provided by the library staff at Dehasen University of Bengkulu are running well, with an index of 3.201 with a service quality of 80.025 in category B namely the performance of the service unit is good. Although there are 2 indicators that are below the 3.044 interval so that it still has to improve the quakity of it’s service.
Co-Authors Karona Cahya Susena, Karona Cahya Wijaya, Ermy