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All Journal INSPIRASI (JURNAL ILMU-ILMU SOSIAL) Wiga : Jurnal Penelitian Ilmu Ekonomi
Yudhi Anggoro
Sekolah Tinggi Ilmu Ekonomi Indocakti
Humanities Economics, Econometrics & Finance Education Social Sciences Other

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Influence Patient Satisfaction Quality of Non-JKN Hospital Clinic Renaldo Renaldo; Yudhi Anggoro; Kasribening Menik
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 10 No. 1 (2020): March 2020
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30741/wiga.v10i1.516

Abstract

At present, patients as consumers can realize the enormous effect on the existence of health care facilities. Patient satisfaction is now a priority for health care providers. The purpose of this study was to determine the effect of service quality on patient satisfaction. This research is a quantitative descriptive. Data analysis methods used are correlation analysis and regression analysis. Based on the results of testing the hypothesis that can be solved regarding the power response (responsiveness) is the most dominant variable affecting patient satisfaction in KRI Elisa. Empathy also has an interest in patient satisfaction. Based on independent evidence, physical evidence (tangible), approval (reliability), responsiveness (responsiveness), empathy (empathy) and Guarantee (guarantee) significantly influence the satisfaction of KRI Elisa patients. The five variables in the dimensions of service quality contributed together to the contribution variable of (R Square) 52.5% on patient satisfaction. This study resulted in the finding that the simultaneous variable quality of service had a significant effect of 54.5% of patient satisfaction at Elisa's inpatient clinic
ANALISIS MOTIVASI DAN KOMPENSASI TERHADAP KINERJA KARYAWAN PADA PT NURJAYA SAKTI SEJAHTERA (Studi Pada Kantor Cabang Istana Singhasari Malang) Mohammad Rofiudin; Yudhi Anggoro; Anita Putri Setyawati; Moh. Shabri S
INSPIRASI : JURNAL ILMU-ILMU SOSIAL Vol 20, No 1 (2023): 2 Juni 2023
Publisher : UNIVERSITAS PGRI TULUNGAGUNG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/insp.v20i1.4677

Abstract

ABSTRAKTujuan penelitian ini adalah untuk mengetahui pengaruh motivasi dan kompensasi terhadap kinerja karyawan PT. Nurjaya Sakti Sejahtera pada Kantor Cabang Istana Singhasari Malang. Metode penelitian yang digunakan dengan pendekatan kuantitatif menggunakan metode penelitian korelasional, dimana variabel diukur dengan skala likert. Metode pengumpulan data dilakukan daftar pertanyaan (kuesioner) dan dokumentasi. Penelitian dilakukan dengan menggunakan populasi dan sampel penelitian sebanyak 36 karyawan PT. Nurjaya Sakti Sejahtera pada Kantor Cabang Istana Singhasari Malang dengan menggunakan teknik sampling nonprobability sampling yaitu sampling jenuh. Pengolahan data menggunakan perangkat lunak SPSS versi 24.0. Adapun teknik analisis data dengan menggunakan uji asumsi klasik, analisis regresi linier berganda, pengujian hipotesis, dan koefisien determinasi. Hasil penelitian menunjukkan bahwa secara parsial variabel motivasi berpengaruh positif dan signifikan terhadap kinerja kinerja karyawan. Secara parsial variabel kompensasi berpengaruh positif dan signifikan signifikan terhadap kinerja karyawan. Secara simultan motivasi dan kompensasi berpengaruh positif dan signifikan terhadap kinerja karyawan.
Co-Authors Anita Putri Setyawati Kasribening Menik Moh. Shabri S Mohammad Rofiudin Renaldo Renaldo