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All Journal Revitalisasi : Jurnal Ilmu Manajemen Manajemen Agribisnis: Jurnal Agribisnis
Supriyono Supriyono
Magister Manajemen, Universitas Islam Kadiri
Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance

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Analisis Loyalitas Pelanggan PT. Pegadaian ditinjau dari Kualitas Layanan, Citra Perusahaan dan Kepuasan May Fitri Jesicha Sari; Sri Wahyuni Megah; Supriyono Supriyono
REVITALISASI : Jurnal Ilmu Manajemen Vol 8 No 2 (2019): REVITALISASI : Jurnal Ilmu Manajemen
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/revitalisasi.v8i2.941

Abstract

This research aims to understand and explain the influence of the variable service quality, corporate image, and customer satisfaction on customer loyalty. This type of research is quantitative approach. The sample in this research as much as 90 respondents who Rahn pawn customer at PT. Pegadaian (Persero) Syariah Cabang Pasar Legi - Jombang by using accidental sampling technique. Data collection methods used in this research is to disseminate the questionnaire. The analysis of the data used multiple regression. The research results showed that the variables of service quality, corporate image, and customer satisfaction has a positive and significant effect on customer loyalty.
Pengaruh Penetapan Harga Dan Kualitas Pelayanan Oleh Agen Telur UD. ENGGAL Jaya Terhadap Kepuasan Peternak Ayam Layer Di Kabupaten Kediri Agung Imam Utomo; Sumarji Sumarji; Supriyono Supriyono
Manajemen Agribisnis: Jurnal Agribisnis Vol 23 No 1 (2023): Manajemen Agribisnis: Jurnal Agribisnis
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/agribisnis.v23i1.3283

Abstract

Egg marketing is the final process of a business activity for breeding chicken eggs where farmers or producers convey the results of their production to consumers with the help of marketing institutions. The intense competition in the field of egg marketing is characterized by many egg agents that offer a variety of cooperation with various advantages. The level of satisfaction of farmers will determine the sustainability of business cooperation with egg agents. The purpose of this study is (1) knowing how the influence of pricing by egg agents UD. Enggal Jaya on the satisfaction of chicken farmers layer, (2) know how the influence of service quality by egg agents UD. Enggal Jaya on the satisfaction of layer chicken farmers and (3) know how the effect of determining the price and quality of service by egg agents UD. Enggal Jaya for the satisfaction of chicken farmers. The data analysis method used is multiple linear regression analysis. The conclusion of this study is that pricing has no positive and insignificant effect while service quality has a positive and significant effect on the satisfaction of layer chicken farmers, pricing and services simultaneously affect the satisfaction of layer chicken farmers.
Co-Authors Agung Imam Utomo May Fitri Jesicha Sari Sri Wahyuni Megah Sumarji