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All Journal Jurnal Ilmu Manajemen METHONOMIX
Abdi Setiawan
Universitas Pembangunan Panca Budi Medan
Economics, Econometrics & Finance Social Sciences

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PENGARUH HUBUNGAN INTERPERSONAL DAN EFEKTIVITAS KERJA TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI EMPIRIS PADA KANTOR BASARNAS MEDAN) Nashrudin Setiawan; Hasrul Azwar Hasibuan; Abdi Setiawan
Jurnal Ilmu Manajemen METHONOMIX Jurnal Ilmu Manajemen METHONOMIX Vol. 1 No. 2 (2018)
Publisher : Fakultas Ekonomi Universitas Methodist Indonesia

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Abstract

This research aims to analyze the effect of interpersonal relationships and work effectiveness on public service quality in the National SAR Agency (BASARNAS). This research is a quantitative research using 53 respondents as the samples. A multiple regression analysis was used to analyse the data. The research findings indicate that the interpersonal relationships and work effectiveness have a positive and significant effect on the public services quality.
Co-Authors , Nashrudin Setiawan Hasrul Azwar Hasibuan