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Job Satisfaction as Mediator: The Role of Leadership Style and Organizational Culture on Employee Performance in Budget-Hotel Ahmad Armaendi Makawi; Bima Resi Pahlawan; Dhiva Andika; Sekar Wulan Prasetyaningtyas
Journal of Research in Business, Economics, and Education Vol. 2 No. 6 (2020): December Edition
Publisher : Kusuma Negara Business School

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Abstract

Budget hotels around the world have developed rapidly in the last few decades. Good hotel services and provision are urgently needed by Indonesia because Indonesia's growing tourism industry requires a maximum level of service. Currently the trend in tourism which is very common in the world is to travel on a low-budget, backpacker, or staycation. The consumer behavior of the tourism industry has changed the tourism business. Employee performance is very important for any organization, because organizational success depends on the creativity, innovation, satisfaction and commitment shown by its employees. Employee performance is more significant in this industry because employees have direct contact with customers as well as hotel industry employees who provide services to their customers. The decline in performance is an important issue in research on the hotel industry in Indonesia, because tourism is the leading sector and has experienced the largest increase. In some Asian countries such as Indonesia, tourism is a key sector in increasing the income of the population. Improved services in hotel research should be carried out, especially for budget hotels which have limited services. This study uses a sample of 176 employees consisting of two budget hotels, namely Fave Hotel and RedDoorz using non-probability sampling with a structural equation model approach with SmartPLS 3 software. The results of this study explain that in budget hotels in Indonesia organizational culture and job satisfaction become an important factor in improving employee performance at budget hotels. Leadership style does not have a significant influence on employee performance, but leadership style requires job satisfaction in improving the performance of budget hotel employees. Job satisfaction is also an important factor in budget hotels because several factors that affect employee performance have a significant effect when mediated by job satisfaction.
The Effect of Work Environment Condition and Job Satisfaction on Employees Engagement and Organizational Citizenship Behavior on Non-Medical Workers Dina Silvia Sutarya; Dini Suryani; Muhammad Fauzul Akbar; Sekar Wulan Prasetyaningtyas
Eduvest - Journal of Universal Studies Vol. 3 No. 5 (2023): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v3i5.828

Abstract

This study uses to describe the Work Environment Condition, Job Satisfaction and Employee Engagement on OCB in hospitals in Banjarbaru city. The purpose of this paper is to find out how big the impact of Work Environment Condition and job satisfaction on Employees Engagement and Organizational Citizenship Behavior in the health industry, especially in Banjarbaru City. The type of data that researchers collect for this study is use quantitative research and researcher examines the relationship of each variable to be hypothesized, and finds out whether the variable is influenced by other variables. This study used data collection techniques with the likert scale method. Population in this study were non-medical employees at the Banjarbaru City Hospitals. This study used PLS with boothstrap resampling methodology to test hypotheses. The test result of this analysis shows that all variables have an impact on another one. Then it can be concluded, organizations that are able to build OCB attitudes towards their employees tend to be better in terms of performance because non-medical employees work wholeheartedly in providing services so that hospitals need to reward non-medical employees with good performance so that they feel satisfied in their work.