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Laily Nur Cholidah
Fakultas Teknik Sipil Universitas Bojonegoro
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering

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PENGARUH FASILITAS DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENUMPANG DI TERMINAL RAJEKWESI BOJONEGORO Endang Endang; Laily Nur Cholidah
Jurnal Teknika Vol 9, No 2 (2017): Jurnal Teknika
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (355.653 KB) | DOI: 10.30736/teknika.v9i2.55

Abstract

This study aims to determine the effect of simultaneous variables X1 (facilities) and X2 (service quality) to variable Y (satisfaction) and know the partial influence of variable X1 (facility) and X2 (service quality) to variable Y (satisfaction). Sampling technique using accidental sampling. Data collection method in this research is using primary data and secondary data. Data were analyzed by using multiple linear regression with the help of SPSS 23. Based on the result of t test data analysis variable X1 (facility) and X2 (service quality) partially have no significant effect on passenger satisfaction in terminal Rajekwesi Bojonegoro and the result of F test simultaneous variable X1 (facility) and X2 (service quality) have significant influence to passenger satisfaction in terminal Rajekwesi Bojonegoro.
PENGARUH FASILITAS DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENUMPANG DI TERMINAL RAJEKWESI BOJONEGORO Endang Endang; Laily Nur Cholidah
Jurnal Teknika Vol 9 No 2 (2017): Jurnal Teknika
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/teknika.v9i2.55

Abstract

This study aims to determine the effect of simultaneous variables X1 (facilities) and X2 (service quality) to variable Y (satisfaction) and know the partial influence of variable X1 (facility) and X2 (service quality) to variable Y (satisfaction). Sampling technique using accidental sampling. Data collection method in this research is using primary data and secondary data. Data were analyzed by using multiple linear regression with the help of SPSS 23. Based on the result of t test data analysis variable X1 (facility) and X2 (service quality) partially have no significant effect on passenger satisfaction in terminal Rajekwesi Bojonegoro and the result of F test simultaneous variable X1 (facility) and X2 (service quality) have significant influence to passenger satisfaction in terminal Rajekwesi Bojonegoro.
Co-Authors Endang, Endang