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All Journal Jurnal Inovasi Ekonomi
Augusty Ferdinand
Management Department, Postgraduate Program, Universitas Diponegoro, Indonesia
Economics, Econometrics & Finance Social Sciences

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Self-congruence theory: Factors affecting brand loyalty in fast-moving consumer goods industry Nurul Aini; Augusty Ferdinand
Jurnal Inovasi Ekonomi Vol. 7 No. 01 (2022): April
Publisher : Center for Economics, Business and Entrepreneurship Development Faculty of Economics and Business, Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jiko.v7i01.18111

Abstract

This study aims to formulate a conceptual model for analyzing several variables on customer engagement and brand loyalty, especially in the fast-moving consumer goods (FMCG) industry. The self-congruence theory used in this study will go through the value of congruity, brand attractiveness, and customer-brand identification. The study uses structural equation modeling with samples of 105 respondents. The result is value congruence has a positive effect on brand attractiveness and customer brand identification. Customer engagement has a positive impact on customer brand identification. Brand attractiveness has a positive impact on customer brand identification and brand loyalty. Also, customer brand identification has a positive effect on brand loyalty.
Co-Authors Nurul Aini