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Hanif Baharin
Universiti Kebangsaan Malaysia Bangi

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An exploratory study of users’ experiences with e-participation: a case study of Malaysia Nasrah Hassan Basri; Wan Adilah Wan Adnan; Hanif Baharin
Indonesian Journal of Electrical Engineering and Computer Science Vol 15, No 3: September 2019
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijeecs.v15.i3.pp1138-1143

Abstract

The need to encourage citizens’ adoption of e-participation services has prompted an expanding enthusiasm for the evaluation of e-participation websites. The achievement of e-participation websites depends intensely on how well it is perceived by the users. E-participation is a relatively new approach, so it is important to evaluate it deliberately, in order to comprehend it better, obtain more knowledge about it and distinguish the preferences and advantages it offers, and not to overlook its disadvantages so that we can improve it. Concerning evaluation, many researchers have concentrated on infrastructure and technical issues without giving more attention to user experience as one of the core elements impacting the success or failure of e-participation websites. This paper evaluated e-participation module that located in Malaysia e-government website by utilizing think-aloud method.  Think-aloud was being utilized to gauge the perceptions of citizens in their use of e-participation.
Co-Authors Nasrah Hassan Basri Wan Adilah Wan Adnan