Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Bit (Fakultas Teknologi Informasi Universitas Budi Luhur)
Rizki Ramadhan
Universitas Esa Unggul
Computer Science & IT Electrical & Electronics Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Implementasi Fitur Virtual Assistance Pada Layanan Live Chat di PT. Garena Indonesia Masmur Tarigan; Rizki Ramadhan
Bit (Fakultas Teknologi Informasi Universitas Budi Luhur) Vol 17, No 2 (2020): SEPTEMBER 2020
Publisher : Universitas Budi Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (270.112 KB) | DOI: 10.36080/bit.v17i2.1281

Abstract

Live chat is a customer service that is generally provided by many companies in various fields including PT. Garena Indonesia. However, due to the Covid - 19 pandemic, the service was deactivated because all Customer service staff had to do Work From Home to reduce the spread of the virus. Finally, users can only get assistance via the Ticket report service which requires queuing time to respond. Therefore, a Virtual Assistant was developed which is a development of a Chatbot equipped with Natural Language Processing to understand and respond to messages sent by users when connected to the Live Chat service of PT. Garena Indonesia.
Co-Authors Tarigan, Masmur