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All Journal JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING @is The Best [Accounting Information System & Information Technology Business Enterprise]
Burhanuddin Hanantyo
Institut Teknologi Sepuluh Nopember
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering

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The Factors Affected m-Services Adoption in Airports Burhanuddin Hanantyo; Bambang Setiawan; Izzat Aulia Akbar
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol 6, No 1 (2022): Issues July 2022
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v6i1.7559

Abstract

This research focus on the factors which affected m-Services utilization in airport from airport’s functionaries point of view. Also, the background of this research is related to some former researches which defined some models that may increase the exertion of electronic mobile based service application (m-Services) such as: TAM, UTAUT, and UTAUT2. However, the former literature reviews only elucidate the factors which affect the increasing of m-Services or mobile technologies/ self service technology exertion from customer point of view. While, there are less of them apprising the factors affected m-Services adoption from airport’s functionaries point of view. The purpose of this study is fulfilling the lack in the literature review by apprising the study towards airport’s functionaries point of view. To reach the purpose of the study, this study applies literature review method. The literature review’s source of this study is originated from some international journals which discuss the factors of airport’s functionaries side. The result of this study are the Explanation of the factors affected m-Service adoption or mobile technologies/ self-services technology from airport’s functionaries point of view and the development of conceptual model related to the factors affected m-Services adoption from airport’s function perspective.
Kajian Potensi Penerapan Teknologi Smart Airport di Bandara Internasional Soekarno-Hatta Jakarta Indonesia Burhanuddin Hanantyo; Tony Dwi Susanto
@is The Best : Accounting Information Systems and Information Technology Business Enterprise Vol 7 No 1 (2022): @is The Best : Accounting Information Systems and Information Technology Business
Publisher : Labkat Press KA FTIK UNIKOM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/aisthebest.v7i1.7123

Abstract

The COVID-19 pandemic at the beginning of 2020 had a huge impact on the aviation industry, especially the airport industry. The emergence of the concept of 'New Normal' or new habits has an impact on the adjustment of airport services in Indonesia. Literature studies conducted at airports in developed countries such as Germany, the United States, Finland and Japan that have implemented several Smart Airport Technologies such as Parking Robots, Indoor Navigation, Automatic Desk Check In, Facial Recognition, Humanoid Robots and proven to be able to increase user satisfaction airport services. The purpose of this study is to explore potential opportunities for implementing Smart Airport Technologies at Soekarno-Hatta International Airport, Jakarta, Indonesia by conducting several analysis of existing conditions and benchmarking against airports in developed countries that have successfully implemented Smart Airport Technologies. In achieving the objectives of this study, the literature study method was used. The literature study used in this journal comes from various international journals that discuss Smart Airport Technologies which are proven to be able to increase airport service user satisfaction. The results of this study are practical contributions in the form of the emergence of Smart Airport Technologies Solutions and can be a recommendation to Soekarno-Hatta International Airport Jakarta Indonesia in implementing Smart Airport Technologies in the future. In terms of scientific contributions that can be generated in this research, namely as a Blueprint Guideline for the airport industry in Indonesia in implementing Smart Airport Technologies. This research has limitations where the object of research used is only Soekarno Hatta Airport, in further research the object of research can be expanded at other airports in Indonesia that want to implement Smart Airport Technologies.
Co-Authors Bambang Setiawan Izzat Aulia Akbar Tony Dwi Susanto