Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Public Corner
Melly Oktavia
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Wiraraja Sumenep
Humanities Environmental Science Languange, Linguistic, Communication & Media Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENINGKATAN KUALITAS PELAYANAN TRANSPORTASI PADA PENYEBERANGAN LINTAS KALIANGET-TALANGO DALAM UPAYA MEMENUHI KEBUTUHAN MASYARAKAT (Studi pada UPT. Pelabuhan Dinas Perhubungan Kabupaten Sumenep) Melly Oktavia; Irma Irawati Puspaningrum; Yayak Nurwahyudi
PUBLIC CORNER Vol 9 No 2 (2014): Publik Corner
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Wiraraja, Sumenep

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (113.588 KB) | DOI: 10.24929/fisip.v6i2.109

Abstract

This study aimed to determine the extent of improvement in the quality of transport services crossing Kalianget cross-Talango in an effort to meet the needs of the community. This research is based on data taken in UPT. Pelabuhan Dinas Perhubungan Kabupaten Sumenep This study used a qualitative research method with data collection using in-depth interviews with informants, gathering data from documents and records, and obtaining data by direct observation of the phenomenon under study. The results of the study consists of three quality of service in improving the operation of services for the community that first crossing, associated with the responsiveness of each personnel boat to some of the things that happened during the crossing activity. Secondly, in relation to responsibility, services crossing under the provisions applicable. Third, related to the accountability of service providers crossings in accordance with the interests of stakeholders and developing norms in society. Keywords: Quality of Care, Transportation, UPT. Pelabuhan Dinas Perhubungan Kabupaten Sumenep
Co-Authors Irma Irawati Puspaningrum Yayak Nurwahyudi