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All Journal Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen AL-ULUM : Jurnal Ilmu Sosial dan Humaniora
Pamungkur Pamungkur
STIE Kuala Kapuas
Humanities Economics, Econometrics & Finance Social Sciences

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ANALISIS PENGARUH KEPUASAN PELAYAN NASABAH TERHADAP KINERJA BANK PADA BANK MANDIRI CABANG PALANGKA RAYA Pamungkur Pamungkur
Al-Kalam Jurnal Komunikasi, Manajemen dan Bisnis Vol 9, No 2 (2022): JULI : AL KALAM JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/al-kalam.v9i2.7750

Abstract

In order to promote competition, company should be able to provide its customers with satisfaction, for instance by giving products with better quality, affordable, better service than the competitors. Customers satisfaction or unsatisfaction becomes a national, global, industrial and service company trending topic. Customers satisfaction is considered by goods/service quality customers expect. Therefore, quality assurance is the main priority for every company, particularly now that is perceived as a competition excellence benchmark for company. This study aimed (a) to analyze the conformity between interest level of service components according to customers with the performance done by Bank Mandiri and (b) to analyze customers satisfaction on services provided so as to contribute the performance of Bank Mandiri to achieve good quality improvement by the stipulation of main priority. This study used a Qualitative data method by scoring, in calculation scale. A statement or question requiring alternative response, such as: very satisfied, satisfied, less satisfied, not satisfied at all, respectively with figures given 4 (four), 3 (three), 2 (two), and 1 (one). There are 2 types of data namely qualitative and quantitative data. Quantitative data is classified into discrete/nominal data and continue data. Nominal data are data that can only be classified individually, in discrete or categorical. These data were collected by calculation outcomes, for instance in a class, there are 50 students consisting of 30 males and 20 females. Study results suggested that factors becoming main priority or at Quadrant IV on cartesius diagram that should be performed as customers expectation among others: Teller attention to customers, all employees’ integrity in terms of servicing customers, waiting time in ATM queue, the presence of ATM machine, Interest Rate given by bank currently. Since those factors identify factors or attributes considered to have influenced customers service including components perceived crucial, however the management has not performed as customers expect, consequently, it is disappointing/unsatisfying
ANALISIS PENGARUH PINJAMAN TERHADAP SISA HASIL USAHA PADA KOPERASI CU BETANG ASIPALANGKA RAYA DI ERA DIGITAL 5.0 Pamungkur Pamungkur; Sunarmie Sunarmie
AL-ULUM : Jurnal Ilmu Sosial dan Humaniora Vol 9, No 1 (2023): Edisi April
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/alsh.v9i1.10984

Abstract

This research aimed to know the loan at Koperasi Pegawai Pemerintah Bandung, to know the net profit at Koperasi CU Betang Asi Palangka Raya, and to know the influence of loan to the net profit at Koperasi CU Betang Asi Palangka Raya. The method of this research used descriptive with a quantitative approach that mean the results were then processed and analyzed for to be concluded. From the research result by using hypothesis testing correlation coefficient analysis there was a relationship between loan and net profit which was positive and very strong with its value of 0,943. The value of coefficient determination R Square was 0,889 or 88,9% indicating there was an influence as much as 88,9% and 11,1% by other factors which were not observed in this research. The result of test T was T count > T table = 6,330> 2,365. So it could be concluded that the loan had a positive influence and signifikan impact to net profit. There were the following research problems: (1).The new members who borrowed large amounts of money, (2). Mutations of employee to out of town who still had loans to cooperative, and (3). Members who still had loans but had to retire. And suggestions to resolve the problem are as follows: (1).To provide a guarantee, (2).To coordinate with the members in amicably, and (3). Principal members are converted to loans remaining.
Co-Authors Sunarmie Sunarmie