Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Jurnal Teknologi Pertanian
Eko Natalia Sari
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Computer Science & IT

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Consumer’s Satisfaction Assessment for Service Quality by Servqual Method (Study Case at “Waroeng X“Soekarno Hatta-Malang Branch) Mustaniroh, Siti Asmaul; Lestari, Endah Rahayu; Sari, Eko Natalia
Jurnal Teknologi Pertanian Vol 11, No 3 (2010)
Publisher : Fakultas Teknologi Pertanian Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (338.932 KB)

Abstract

“Waroeng X” is one of restaurants in Malang that provide steaks and drinks that not only give product’s quality and quantity, but also give a good service in order to get constumers. The purpose of this research is to define the level of consumer’s satisfaction toward service quality by servqual method approach and to know the major priority attributes “Waroeng X” Soekarno Hatta-Malang branch. The results showed that all of dimensions had a negative satisfaction value, including un-satisfaction categories. Satisfaction value of each dimensions were, reliability of -0,136; responsiveness of -0,117; assurance of -0,173; empathy of -0,096; and tangibles evidence of -0,078. The major priority attributes in service quality improvements were: service time, product’s and serve’s quality, price,  empathy to the consumer’s complaints, pleasant and clean room, and the availability of additional facilities such as toilet, and parking area.Keywords: consumer’s satisfaction, service quality, Servqual method
Co-Authors Endah Rahayu Lestari Siti Asmaul Mustaniroh