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All Journal Bit (Fakultas Teknologi Informasi Universitas Budi Luhur) Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi)
Windhy Widhyanty
Universitas Budi Luhur
Computer Science & IT Electrical & Electronics Engineering

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Pengujian Kualitas Knowledge Management System untuk Unit Layanan Sertifikasi Algoritma Windhy Widhyanty; Retno Wulandari
Prosiding SISFOTEK Vol 3 No 1 (2019): SISFOTEK 2019
Publisher : Ikatan Ahli Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (829.494 KB)

Abstract

Unit of Information Technology Algorithm Certification Services Universitas Budi Luhur is one of the work units that handle algorithm ` present the knowledge in the certification service unit algorithm is slow and static, so that in dealing with a problem tends to depend only on one person who controls a particular job, plus a term that does not necessarily cause the knowledge possessed by an employee to be poorly managed and it is feared that it will disappear because the knowledge is only stored in the brain and has not been properly documented. Therefore, there needs to be an application that can manage the knowledge possessed by each employee so that it can be shared with other employees (knowledge sharing) related to algorithm certification services. In this study, the authors developed a knowledge management system model that is in accordance with the conditions of the algorithm certification service using the Tiwana model framework, the development of knowledge management system using the Becerra-Fernandez development framework, the formation of knowledge using the SECI Nonaka model, testing the system prototype using the Forum method Group Discussion (FGD) and the ISO 9126 method, and the scoring method of the system testing results using a Likert measurement scale. From the results of this analysis will be obtained a knowledge management system model and later will be developed a prototype knowledge management system.
Analisis Kesuksesan Knowledge Sharing System Manajemen Proyek dengan Menggunakan Model ISO 9126 Retno Wulandari; Windhy Widhyanty
Prosiding SISFOTEK Vol 3 No 1 (2019): SISFOTEK 2019
Publisher : Ikatan Ahli Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (746.375 KB)

Abstract

Knowledge sharing is an important step in knowledge management because it can enable organizations to utilize the most valuable assets of employees to share knowledge with others. Without effective knowledge sharing, organizations may not be able to integrate knowledge, skills and abilities to achieve work innovation. Thus, how to encourage employees to conduct knowledge sharing is an important research problem in knowledge management. There are differences in knowledge in each individual contained in PT. Tri Nindya Utama, who created the knowledge, caused a difference in the knowledge conveyed. This is because the culture of sharing between employees is not going well so that the knowledge possessed by employees becomes less developed. Busy work from each of these employees also hinders the knowledge sharing process, especially when employees are sent out of service. Knowledge creation is done with the SECI model (Socialization, Externalization, Combination and Internalization). System development methods with the Framework for the Application of Systems Technique (FAST) and modeled using the Unified Modeling Language (UML) analysis system. Validation testing uses Focus Group Discussion (FGD). Software testing techniques using ISO 9126. Therefore, handling clients often becomes slow. With this knowledge sharing system, employees can use the system well, and also accelerate service to clients because each individual will have the same knowledge.. Knowledge management is done by creating knowledge, sharing knowledge and applying knowledge.
Customer Satisfaction Analysis PT. Delta Nusa Abadi Through Servqual And AHP Method as Moderating Variables Widhyanty, Windhy; Wulandari, Retno; Wibowo, Alif Junean
Bit (Fakultas Teknologi Informasi Universitas Budi Luhur) Vol 21, No 1 (2024): APRIL 2024
Publisher : Universitas Budi Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36080/bit.v21i1.2883

Abstract

This study aims to measure the level of service comfort and customer satisfaction with the services provided by event organizer service providers so that services are in accordance with consumer desires. For this reason, it is necessary to measure using analysis and the Servqual method and calculate each dimension with the Analytical Hierachy Process (AHP) method. Most service providers outside the city are very competitive, especially in Tangerang. Therefore, a service evaluation should be done to find out how comfortable and satisfied the customer is with the service provided by the service provider. This quantitative research uses numerical data and statistics to determine the influence of event organizers on customer satisfaction of PT Delta Nusa Abadi (DNA) Management. This research is quantitative with numerical and statistical data. Primary data, consisting of questionnaires, and secondary data, obtained through searching for relevant data, are used in the data collection process. The main purpose of data analysis techniques that use multiple linear regression analysis is to compete with other event hosting service providers. Customer satisfaction, service quality methods, and Analytical Hierarchy Process (AHP) are the key words chosen in the survey to measure the comfort level and customer satisfaction of event organizer service providers, that the unstandardized beta coefficient X3_M of 0.721 and the significance level of 0.032 which is smaller than 0.05. This positive regression coefficient means that service quality and analytical hierarcy process strengthen the relationship between price variables and customer satisfaction.
Co-Authors Wibowo, Alif Junean Wulandari, Retno